About Kinaxis
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
our office in Ottawa, Canada
About the team
At Kinaxis, the Product Operations team helps product teams scale efficiently by improving processes, tools, and cross-functional collaboration. It acts as the connective tissue between product management, engineering, go-to-market teams, deployment, support and customer success. It ensures clear communication, alignment, and accountability, empowering teams to move swiftly while focusing on core objectives.
As an Operations Lead, you will manage cross-functional investment(s) of varying complexity that enable strategic execution working with Product, Engineering, and Go-to-Market (GTM) which includes Sales, Marketing, Customer Success and Enablement. You will streamline delivery by proactively identifying blockers, facilitating coordination, and managing scope andinterdependencies. You’ll help ensure both input metrics (effort, velocity, activity) and outputmetrics (results, outcomes) are aligned with our company goals.
What you will do
Program Management
Lead and coordinate planning and implementation of cross-functional Engineeringinvestments.
Ensure alignment with strategic goals and ensure timely, quality delivery.
Streamline execution by removing blockers and partnering with discipline leads.
Track key milestones, decisions, and trade-offs.
Collaborate with leadership to define and monitor the North Star Metric, including bothinput and output metrics.
Partner with Finance for P&L and profitability monitoring per investment.
Vision & Strategy
Contribute to defining investment vision and roadmap in partnership with senior leaders.
Develop and maintain strategic plans, timelines, and deliverables.
Coordinate resource allocation and evaluate performance.
Successfully launch and land investments on time, within scope, and on budget.
Process & Change Management
Enhance and streamline execution processes to increase delivery efficiency.
Lead continuous improvement efforts and adapt to evolving requirements.
Support Engineering teams with change management best practices.
Relationships Building
Partner with Product Managers, Tech Leads, and GTM leaders to meet quarterly goals.
Build strong collaborative relationships across teams.
Create alignment on goals, strategy, and vision.
Operate primarily with Management-level stakeholders across Engineering and GTM.
Communication & Collaboration
Communicate investment status, risks, and updates to diverse technical and non-technical stakeholders.
Maintain transparency through clear reporting and issue escalation.
Provide high-level and detailed updates across organizational levels.
Own and maintain a feedback loop to proactively adapt plans as needed.
AI & Automation Enablement
Utilize AI tools (e.g., ChatGPT, Copilot, Jira AI, Confluence AI) to: automate reporting, generate insights, and summarize stakeholder updates. Improve program tracking and dependency management. Predict and surface delivery risks using historical and current metrics.
Drive operational efficiency through intelligent task management, synthesis, and meeting preparation using AI-powered systems
What we are looking for
Experience & Skills
5+ years of experience in program or product operations within fast-paced tech or SaaS environments, with a proven track record of close collaboration with GTM teams (Sales, Marketing, Customer Success) to ensure successful product launches, market readiness, and alignment on strategic priorities.
Deep understanding of software delivery life cycles and cross-functional coordinationacross Product, Engineering, and GTM.
Demonstrated ability to lead large-scale initiatives and investments with visibility andimpact across multiple functions—including strategic GTM planning, launch enablement, and pipeline health tracking.
Skilled in using AI and automation tools (e.g., ChatGPT, Jira AI, Power BI) to enhance reporting, surface business insights, forecast risks, and streamline operational workflows.
Leadership & Communication
Highly effective communicator—concise, clear, and adapted to various audiences.
Trusted relationship builder who prioritizes alignment and collaboration.
Adept at organizing workstreams and facilitating progress across teams.
Tools & Certifications
Strong proficiency in Microsoft Office, Jira, Confluence, and AHA.
Experience with AI-powered tools (e.g., ChatGPT, Copilot, Notion AI, Power BI).
PMP, PgMP, or equivalent certifications are a plus.
Senior
LI-DN1
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs and training and career development
Recognition programs and referral rewards
Hackathons
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
