Overview
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.
Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!
Responsibilities
The management and oversight of all team members within an assigned section of Table Games, including table assignments, maintaining accurate road maps and attendance records, coaching and training through positive and corrective feedback, monitoring job performance and adherence to department and property policies and procedures
The effective operation of an assigned section of Table Games, including opening & closing procedures, headcounts, rundowns, monitoring utilization rates and adjusting table limits accordingly, monitoring player ratings, cash drop and win/loss data, filing reports and investigating anomalies as needed, communicating relevant information to the Shift Manager and contributing to the daily shift report
Responsible for pit inventories of sensitive gaming equipment (i.e. cards, dice), for issuing inventory as needed, while maintaining an accurate count at all times
Review game spread & staffing levels and recommend changes to the Shift Manager
Must be knowledgeable of all department policies and procedures, including game specific procedures and standard operating procedures for live table games and the general property
Ensure compliance with all provincial regulations, as well as all Hard Rock regulations and compliance policies.
Must possess excellent communication and customer service skills
Offer the highest possible level of guest service in order to maximize player satisfaction and ensure return play
Coordinate with other departments, including Hosts, Food & Beverage, Credit, Player’s Club and Cage to provide for guests’ needs and resolve issues quickly and effectively
Utilize Surveillance, Security and other tools to monitor and maintain the integrity of live Table Games operations
Handle casino guest requests, complaints and disputes related to Table Games and the overall property in a timely, professional manner
Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone
Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance
Support the Hard Rock culture and team philosophy throughout the property
Act as a role model to all team members and always present themselves as a credit to Hard Rock
Promote positive public relations and create an entertaining and enjoyable atmosphere for all
Be ready and available to work all assigned shifts, including evenings, weekends and holidays
Other duties as assigned
Lives the Brand
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Each candidate must:
Successfully complete an interview, outlining all gaming experience
Demonstrate proficiency in the games where experience is indicated
Possess exceptional guest service skills including a positive demeanor and a calm, steady temperament
Demonstrate and maintain strong ethical standards at all times
Have knowledge of Hard Rock Casino's compliance and regulations, as well as all Table Games policies & procedures
Minimum Requirements:
High school diploma or an equivalent combination of education and work experience
Two (2) years of experience as a Dual Rate Pit Manager or above
Four (4) or more years of experience in Table Games as a Dealer, Floor Supervisor and/or Pit Manager for multiple games, including all core games (Blackjack, Craps, Roulette and Baccarat) and all applicable Novelty games.
Experience in high limit pits and high action games preferred
The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
SKILLS
Excellent computer skills to include Word, Excel, Outlook, PowerPoint and SharePoint
Knowledge and experience using a gaming management system (GMS), preferably Bally’s (i.e. Tableview & CMP)
Knowledge of provincial regulations (OLG/AGCO) and reporting guidelines (AML) for this jurisdiction is preferred
Must possess excellent communication and guest service skills
Excellent interpersonal, written and verbal communication skills in English is essential
Proficiency in a second language (French) is preferred
Analytical, observational, organizational, interpersonal and communication skills
PHYSICAL DEMANDS
The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the casino.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to perform repetitive procedures and handle gaming equipment; reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Physical Demands:
Ability to stand and sit for extended periods of time.
Ability to walk distances.
The employee must frequently lift/push/pull and/or move up to 50 pounds.
Working Conditions:
Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
Closing
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
Additional Details
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.
