Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As a Senior Staff UX Designer, you are a strategic leader and influential expert, driving UX vision and execution across multiple teams within a product area. You are responsible for defining and shaping the user experience strategy at scale, ensuring alignment with business objectives and user needs. You mentor and elevate designers across multiple teams, fostering a culture of design excellence and innovation. Your expertise in user research, interaction design, and information architecture enables you to solve highly complex UX challenges while advocating for both user and business needs. You are accountable for delivering high-quality, user-centered design outcomes that drive engagement, adoption, and business growth. You influence product roadmaps, ensuring UX considerations are integrated early and effectively. You collaborate closely with product, engineering, and executive stakeholders, aligning design strategy with company objectives and advocating for scalable, intuitive, and accessible user experiences. Key Responsibilities Strategic Design Leadership: Lead strategic design initiatives, directly influencing product direction and organizational strategy. Complex Problem Solving: Tackle complex UX issues requiring sophisticated design methods, comprehensive research, and extensive cross-functional alignment. Team & Talent Development: Actively mentor and develop Senior, Mid-level, and Associate designers, fostering professional growth and a strong, collaborative team culture. Stakeholder Influence: Effectively communicate and advocate for design solutions, managing expectations and aligning stakeholders at all levels. Process Optimization: Continuously refine and improve design processes, ensuring efficiency and high-quality output across projects. Qualifications Experience: 7+ years of experience in user experience design, including significant leadership in complex projects. Education: Master’s degree or equivalent experience in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field. Skills: Expert proficiency in Figma, Miro, design systems, and collaborative tools. Advanced knowledge of diverse UX research methodologies. Proven leadership and mentorship skills. Exceptional visual, verbal, and written communication skills. Strong ability to create alignment among senior stakeholders. Preferred Experience Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers). If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Want to join Genesys but don’t see a role that matches your skills right now? Join our Talent Community! You’ll receive Genesys updates and job openings Sign up here. If a Genesys employee referred you, please use the link they sent you to apply. Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
