Operations Associate, Rating
Join Acuity Insights on our path from startup to scaleup as an Operations Associate. Use your skills to grow our pool of assessment Raters and support them through onboarding and training.
Background
Imagine a world powered by everyone’s full potential.
Picture everyone having fair access to higher education, enabled by admission processes that allow applicants to be seen for their full potential, including lived experiences, cultural influences, values, and soft skills.
In that world, higher education programs are also enabled with technology that streamlines complex operations and delivers analytics and insights that can increase student and program success.
That’s what we’re building at Acuity Insights.
Right now, we do it with our admissions assessment products (Casper & Duet), program management products (One45 & MSPE Builder), and our data integration platform (Analytics).
These products help schools discover, select, train, and graduate future doctors, nurses, teachers, engineers, business leaders, and other professionals who reflect the diversity of our communities and bring skills like empathy, integrity, resiliency, and professionalism into the workforce.
Acuity Insights is at a new growth stage. Our roots are planted firmly in health sciences and medical education. We are exploring and expanding into engineering education, business schools, and other professional disciplines.
You now have a chance to join our team as an Operations Associate to help find and support Raters across our various assessments.
Your Role & Impact
As an Operations Associate, you will play a vital role on the Operations Rating Team by leading the health and development of our global Rater pools. With a strong focus on recruitment, onboarding, and training, this role ensures that our Raters are set up for success and feel engaged, supported, and connected to our mission.
As a champion of people and process, you will help shape and refine how we engage with our large network of Raters across Canada, the US, Australia, and the UK, while maintaining the high standards that ensure the validity, reliability, and fairness of our rating process. You understand that exceptional outcomes begin with exceptional people, and you’ll help us find, train, and support them.
Rater Recruitment and Onboarding
In this role, you’ll coordinate and execute recruitment strategies to maintain a healthy, diverse pipeline of Raters across various assessments, regions, and languages. You’ll also lead the interview and selection process for new contractors, working closely with internal stakeholders to ensure a strong fit. Once selected, you’ll manage and continuously improve the onboarding experience so that Raters feel confident, well-prepared, and connected to our mission.
You’ll also monitor the overall health of our Rater pools—tracking readiness, availability, and expertise—and proactively identify gaps to ensure consistent coverage and scoring quality. To support operational excellence, you’ll develop and maintain clear documentation and dashboards, and analyze Rater data to help drive alignment, efficiency, and continuous improvement across the team.
Training and Development
You’ll play a key role in shaping the training experience for our Raters by assisting in the design, delivery, and ongoing improvement of onboarding and recertification programs across all assessment types. Collaborating closely with teams like Research and Product, you’ll ensure training materials are aligned with scoring frameworks and expectations.
You’ll also develop engaging, scalable, and pedagogically sound content and resources that set Raters up for success. To drive continuous improvement, you’ll track training completion rates, knowledge check results, and Rater feedback, using these insights to enhance training effectiveness over time.
Measurements of Success
Your success at Acuity Insights is measured by two key metrics: the number of new Raters hired and successfully onboarded (across all relevant assessment types, regions, and languages) and the Training Satisfaction Score, based on feedback from Raters who complete onboarding and training.
You’ll know you are meeting performance expectations in your role when:
Rater pools across assessment types remain healthy, with sufficient coverage by geography, language, and assessment type to meet operational demands.
The majority of Raters feel confident and well-prepared to score, as reflected in training satisfaction survey results and successful completion of knowledge checks.
Recruitment and onboarding timelines are predictable and efficient, allowing test operations to proceed without delays or resourcing concerns.
Training materials and onboarding processes are continuously improved based on data and feedback, resulting in fewer questions, less support needed, and smoother Rater ramp-up.
Your collaboration with teammates across Research, Product, and Operations strengthens alignment between scoring expectations and training delivery.
Team members and stakeholders recognize your proactive communication, reliability, and ability to manage the moving parts of recruitment and training with care and precision.
The Operations Associate position is an initial 6-month term contract position with the possibility of conversion to a full-time permanent individual contributor role. You'll work remotely within Canada and report to Peter Perri (Manager, Operations—Rating).
To thrive in the role, you:
Are bilingual in French — this is an asset, but not required.
Are a natural communicator who can build trust quickly. You’ve had professional experience recruiting or selecting candidates, and you’re comfortable interviewing and making thoughtful decisions aligned with a team’s goals and values.
Are energized by designing clear, engaging experiences that help others learn. You’ve created or delivered training — whether for colleagues, contractors, or customers — and you enjoy explaining processes or systems in a way that makes them stick.
Are comfortable developing content for others to follow — whether that’s a training slide deck, onboarding checklist, FAQ doc, or internal knowledge base article — and you keep your audience’s needs and context in mind.
Use data and feedback to inform your work. You track the performance of your recruitment and training efforts, and adjust course based on what’s working (and what’s not).
Have experience juggling multiple projects or operational tasks across different timelines, and you stay organized even when context-switching. You don’t just execute — you notice process gaps, suggest improvements, and follow through on making them happen.
Bring a calm, steady approach to unexpected challenges. Others look to you when there’s ambiguity or pressure, and you help make the path forward clear.
Take pride in working efficiently, spotting opportunities to streamline while maintaining a high standard of quality and care.
Value collaboration and perspective — you come with strong ideas, but you're always open to better ones.
Are committed to learning and growth. You welcome feedback, seek out opportunities to improve, and are curious about new tools and ways of working.
Are open to working the occasional evening or weekend during peak periods, with time off in lieu if it means ensuring a smooth experience for Raters and applicants alike.
To thrive at Acuity Insights, you are
Caring toward people. You show up, take time to listen and understand, encourage and support, and don’t shy away from providing feedback and mentoring and teaching others to help them grow.
Curious by nature and open to possibilities. You like to explore, ask questions, experiment, and learn.
Driven to learn and problem-solve, both independently and with collaborators. You are solutions-oriented and continuously seek to improve your skills, methods, and practices, and support others.
Adaptable and drawn to startup-like environments where you can help build, innovate, and initiate and own projects that drive positive change.
Autonomous and resourceful, you are at your best when you handle your work and time independently and proactively seek support when you get stuck or need feedback.
Self-aware, with an understanding of your strengths and where you have growth opportunities.
Motivated by purposeful work that resonates with your values and interests serves the greater good.
Selection Process
To ensure an equitable and inclusive process, all candidates will receive equal consideration for an interview, whether applying, introduced as a referral or contacting the manager or recruiter directly.
We look at every resume.
Your application is evaluated based on your professional experiences, how you’ve applied your knowledge and skills to make an impact, and the personal qualities you demonstrate.
You must reside in Canada and be eligible to work there to be considered for an interview.
Interview Process
Our interview process is designed to be a two-way discovery and create space for meaningful conversations.
We want to learn who you are as a human and professional, understand your experiences, assess your skills, and ensure alignment with our mission, values and business needs.
We encourage you to be curious and ask insightful questions throughout our conversations.
Here are the steps you can expect:
Review & Selection. A human, not an AI, reviews your resume and assesses your experience and application responses against our hiring criteria.
Intro Conversation with Recruiter. If selected, you’ll have a 30-60 minute phone call to share your background and professional interests and learn more about the company, team, role and compensation.
Communication Proficiency Assessment. On your own time, spend up to 20 minutes on a shortened version of our situational judgment test, Casper, to help us assess your communication approach and English language proficiency.
Meet The Manager. Have a 45-minute video call with your potential future manager to discuss relevant experiences and learn more about the function, team and day-to-day.
Meet The Team. Connect with 3 future peers and collaborators in 1-on-1 video conversations, each 30 minutes long, and learn more about the team, role, and life at Acuity Insights.
Wait For a Decision. The Hiring Manager consolidates and evaluates feedback from the team to make a hiring decision within 2-4 days.
Receive an Offer / Reference Check. If you're a good fit for the role, team, and company, we'll invite you to an offer conversation. The offer is contingent upon the completion of a reference check.
Compensation & Benefits
Work remotely. Enjoy the freedom and flexibility of working from anywhere within Canada. You can also work from abroad for up to 6 weeks per year.
Fair pay. Get paid fairly for your work with a salary aligned to your role, skill level, and job responsibilities, informed by internal pay equity and market data.
Investment in your growth. Access a $3,000 yearly budget for professional and personal development.
Flexible paid time off. Enjoy two weeks of disconnected vacation at year-end, self-directed vacation time, extra Fridays off throughout the year, and support for medical, family, or mental health needs without financial worry.
Company equity. Become a partial owner of Acuity Insights when you join, sharing in long-term value creation and financial success through our employee stock option plan.
Save for retirement. Join our GRSP matching program through Wealthsimple. We match contributions up to 2% of your salary.
Support for health & wellness. Access comprehensive health benefits for yourself and your dependents through Equitable Life of Canada.
Growing your family. Take parental leave, regardless of your role in expanding your family, and receive a top-up for 16 weeks beyond EI benefits.
About Us
Acuity Insights is a Canadian company founded in 2014.
Our first product (Casper) was invented by Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' emotional intelligence and professionalism, and built a test to assess those skills.
In 2021, we acquired One45, a medical education software company. The acquisition expanded our product line with two new products (One45 & Analytics) and doubled the size of our team.
Behind Acuity Insights, you'll find a team of 125+ caring, curious, and driven individuals collaborating remotely across Canada and some international locations.
Together, we foster a culture where everyone feels respected, valued, and well-supported. That means we are dedicated to building a workplace that generates a sense of belonging, strives for social justice, promotes equity, embraces diversity, and champions inclusion, where every individual can thrive.
The presence and representation of a wide range of identities, backgrounds, and perspectives on our team is a strength. Our diversity fuels our ability to innovate, helps us build and evolve our market-leading products, contributes to a healthier work environment, and enables us to build a sustainable and capable organization to deliver the business outcomes we want.
We encourage individuals from non-traditional backgrounds or historically marginalized and underrepresented groups to explore and apply to our open roles.
Thanks for your interest in Acuity Insights as your potential new workplace!
