Job Description Credit Supervisor – Western Canada About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario What Sets Us Apart? At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility. At TFS, we work transparently and together to support our customers, colleagues, and business partners. We are a company built on respect for people, continuous improvement, driving innovation and working with integrity. As such, TFS has created an environment where everyone can feel welcome, safe, heard and everyone can contribute their best towards meaningful goals. TFS has an exciting permanent opportunity as the Credit Supervisor, reporting to the Retail Credit Manager in the Retail Credit department. The successful candidate will be required to work the permanent evening shift from 11:45am to 8:00pm (PST) or 12:45pm to 9pm (MST) What We’ll Bring: A hybrid work environment. A work environment built on teamwork, flexibility, and respect. Competitive compensation package including health and dental benefits and bonus. Health and dental benefits effective immediately. Company pension plan with matched contribution. Associate vehicle discount program. Professional growth and development programs to help advance your career, as well as tuition reimbursement. Fitness reimbursement. Great company culture-Respect for people and continuous improvement is at our core Competitive time off benefits. Summer Hours – condensed work week during the summer. What You’ll Be Doing: Monitor, oversight, and provide support to Credit Analysts working the late shifts, in all time zones until 8 PM PST Coach and develop Credit Analysts through consistent, regular ongoing feedback, including career development discussions to strengthen their knowledge, skills, and competencies. Establish goals, develop strategies, and implementation plans to ensure SLA and KPIs are achieved and increase the effectiveness of the business unit. Promote team engagement within a Hybrid Workforce model, support identification process of AOS issues and implementation of the action plan. Resolve Associate performance issues for accountability and/or refer to the Retail Credit Manager as appropriate. Facilitate change, implement review processes for consistency, standardization, and harmonization in buying practices, monitor workflow, risk management of credit offerings, and compliance policies to meet and exceed established KPIs and scorecard initiatives. Ensure adherence and compliance to established policies & procedures, review and update all SOPs, and PnPs for process changes, Business Continuity plan, prepare and update onboarding and training requirements using an innovative approach to maximize efficiencies. Adopt a sales consultative approach, focus on negotiation and identifying opportunities through non-traditional ways to structure deals. Collaborate with Supervisory Team and Manager to optimize workflows and resources, and meet and achieve SLA and KPI targets. Prepare and schedule: Team Huddles, What Matters Meetings, Bi-weekly/Monthly 1:1’s, MAP meetings, and Analyst work schedules to ensure equitable and sufficient shift coverages: Evenings, weekends, and holidays, implement changes as required to meet business needs and collaborative WFO requirements. Ensure tasks are promptly assigned and accurately completed. Provide and promote “best in class” service to internal or external customers on elevated, sensitive, or complex issues. Promote an inclusive and respectful environment with internal and external customers. Handle dealer disputes, escalations, training, and relationship-building initiatives as required. Foster Associate engagement, use team recognition and team-building activities to maximize engagement, resource allocation, and support other departments with an Agile Workforce and hybrid work environment. Respond promptly and accurately to management requests and business users related to ad hoc analyses, reports, and other management information services on a consultative basis. Collaborate with cross-functional teams for improvements in business process efficacy and efficiency, work towards constant improvement through Kaizen initiatives by thinking creatively, leverage data for decision making, and foster business innovation. What You’ll Bring: Bachelor’s degree (Business/Commerce preferred) or equivalent related work experience. Ability to work evening shift on a permanent basis – 11:45 am-8:00 pm (PST) or 12:45 pm - 9 pm (MST) Minimum of 3 years’ experience in an automotive retail financing environment. Excellent verbal communication, written communication, and interpersonal skills. Team-oriented with a result-driven attitude to support our associates, dealers, and customers. Flexibility to work extended hours to support the team and dealer network Lead by example with a Sales Consultative approach. Passion, enthusiasm, and energy to harmonize and reinforce a “One Team” culture. A curious and creative mindset, strong attention to detail and team building skills. Proven analytical problem-solving skills, critical thinking, and decision-making skills. Proactive and innovative with a strong sense of ownership. Ability to multi-task in a fast-paced environment. Proficiency with MS Office applications (Word, Excel, PowerPoint etc.) with the ability to mine through data to enhance business decisions and optimize operations. Proficiency with Financial Statements Analysis. What You Should Know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. About Toyota in Canada Toyota has a proud legacy of over 50 years of operating in Canada with three affiliated companies responsible for the manufacturing, sales and financing of Toyota and Lexus vehicles in Canada. These are Toyota Motor Manufacturing Canada, Toyota Canada Inc. and Toyota Financial Services. From exhilarating design and revolutionary manufacturing processes, to innovations in safety and connectivity, we’re building vehicles that make our roads safer, our communities cleaner and inspire our customers and employees to make the most of every journey. On this site you can view open positions for both Toyota Canada Inc. and Toyota Financial Services. For open positions at our Toyota Motor Manufacturing Canada plant located in Cambridge, please click here. You can also learn more about all three companies below. Toyota Canada Inc. Toyota Canada Inc. (TCI) is responsible for the marketing, sales, distribution and customer service of Toyota and Lexus products and services across Canada. With our 287 dealer partners, we strive to deliver industry leading experiences for our customers. TCI’s head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and Parts Distribution Centres in Toronto and Vancouver. Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario. At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is constantly seeking new ways to innovate by creating products and services that add value for our customers. Toyota Motor Manufacturing Canada Toyota Motor Manufacturing Canada (TMMC) is a world-class automotive facility with manufacturing plants located in Cambridge and Woodstock, Ontario. Having produced more than eight million vehicles, we are one of the largest Toyota Motor Manufacturing facilities in North America. Recent investments at its facilities in Ontario will allow for increased production of the top-selling Toyota RAV4 and RAV4 Hybrid models in addition to the Lexus RX 350 and RX 450H vehicles.
