Job Summary Job Description What is this opportunity? RBC’s Personal & Commercial Technology group is seeking an experienced Business Systems Analyst to support a high-visibility, AI-driven transformation initiative for our mortgage platform. This is an exciting opportunity to contribute to a strategic project at the intersection of financial services and cutting-edge technology. What will you do? Collaborate with cross-functional teams to gather, analyze, and document business and system requirements Act as a bridge between business stakeholders and technical teams Perform SQL-based data mining and data analysis to support business decisions and project insights Participate in design reviews and walk-throughs Independently leading sessions to obtain key inputs from SMEs, Architects, Technology Leads Conduct detailed business process analysis and develop comprehensive process flow diagrams, user stories, functional specification documents, and use cases to facilitate system design and development Develop detailed user stories and acceptance criteria in collaboration with product owner Utilize tools such as Jira and Confluence to manage and track project requirements, tasks, and documentation Ensure alignment with Agile delivery practices and timelines Facilitate backlog refinement and sprint planning sessions Participate in daily stand-up meetings Communicate project status, progress, and issues to stakeholders, including project managers, business leaders, and technical teams What do you need to succeed? Must Have: Minimum 3–5 years of experience as a BSA Proven experience working in an Agile framework, with knowledge of Agile methodologies and practices Proficient in SQL querying for data mapping, data analysis and data mining Previous experience with API specifications Experience with UML and flow diagrams Experience with tools like Postman/Swagger, effectively use tools like Jira, Confluence, Mural, Figma etc. Ability to work under pressure, manage multiple priorities, and meet deadlines Strong communication, problem-solving, and analytical skills Nice to Have: Prior Programming and development background would be nice to have. Financial Industry experience, ideally focused on mortgage or lending platforms What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. A world-class training program in financial services. Opportunities to take on progressively greater accountabilities. Job Skills Agile Methodology, Business Case Design, Business Oriented, Communication, Decision Making, Long Term Planning, Process Management, Software Product Management, Software Quality Assurance (SQA), Time Management Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-05-29 Application Deadline: 2025-08-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
