Essential Job Functions
Supervise and direct the Banquet ladies & gentlemen including captains, servers, lead housemen, and housemen
Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate
Walk-through and supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality
Review all written communication, i.e., resumes, daily/weekly, distribution packets, change logs, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups
Responsible for maintaining a strong client relationship and ensuring that all meetings' specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees. Maintain constant communication with the Convention Service/Catering Sales Manager as it applies to the clients
Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation
Responsible for the development and implementation of a training plan to ensure a high-quality presentation and level of customer service within the banquet service/function service staffs
Manage, in conjunction with the Stewarding department, the inventory, control and breakage/loss reduction of china, glass and silver as it relates to function services and banquet services
Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a successful meeting/banquet experience by our guests
Maintain a high level of service by constantly training and coaching all direct reports and staff
Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all banquet levels. Coordinate with Housekeeping and Engineering to ensure the highest level of product delivery
Develop and implement weekly checklist for function rooms to improve and maintain condition of the meeting rooms
Ensure that rooms are setup and service delivery is carried out in accordance with the guest’s expectations and BEO
Ensure that implementation and maintenance of standards of food, beverage and service quality are commensurate within the banquet department
Develop standards of productivity for food & beverage personnel within the department
Education/Experience
Bachelor’s degree or equivalent experience
3 years’ experience in a quality driven Banquet leadership position preferred
Experience with high-end social function, elaborate weddings, and curated meetings preferred
High level of creative and functional thought process with workflow required
High level of work area organization required
Excellent command of Word, Excel, PowerPoint required. Payroll Programs preferred
Pleasant and positive personality and the ability to communicate with senior executives
Strong customer service orientation and skills
Some knowledge of Audio Visual needed
Strong technical & organizational skills
PHYSICAL DEMANDS
Must be able to exert well-paced ability in limited space
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
Must be able to lift trays of food, food items, bags, cases weighing up to 30 lbs. on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Requires manual dexterity to use and operate all necessary equipment
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors
Must be able to change activity frequently and cope with interruption
What We Offer
The salary range for this role is 80,000-90,000
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
