Manager, Maintenance & Facility Operations

Royal Ontario Museum • Toronto • 3d ago

WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED We are seeking a strategic and hands-on Manager, Maintenance & Facility Operations to lead the daily operations and long-term planning of ROM’s building systems. Reporting to the AVP, Maintenance and Capital Development, this role oversees the maintenance and continuous improvement of over 850,000 square feet of museum space. The ideal candidate brings a blend of technical expertise, strong leadership, and a proactive approach to managing physical infrastructure in a high-traffic, visitor-focused environment.

As a key Facilities team member, you will manage a team of ten (10) skilled maintenance engineers and tradespeople and ensure operational excellence in all aspects of mechanical and building systems—from boilers and chillers to lighting, HVAC, and automation. You will also be responsible for project execution, health and safety standards compliance, emergency planning, vendor management, and sustainability initiatives. An Ontario 3rd Class Operating Engineer license (or higher) is required.

With a focus on innovation, risk management, and service quality, this role is ideal for a facilities leader who thrives in dynamic environments and is committed to enhancing the museum experience for ROM’s staff, visitors, and partners.

HOW YOU WILL MAKE AN IMPACT

Champion a culture of safety, excellence, and accountability across the Facilities team, leading a group of ten (10) maintenance engineers and trades in delivering high-quality service and preventative maintenance.
Oversee and optimize the day-to-day operations of ROM’s critical building systems, including HVAC, boilers, chillers, electrical and power distribution, plumbing, ventilation, lighting, building automation, and waste systems.
Lead long-term maintenance planning and capital renewal strategies that align with ROM’s operational goals, visitor experience standards, and sustainability commitments.
Manage a variety of complex facilities projects—from renovations to systems upgrades—ensuring timely delivery, budget adherence, and minimal disruption to museum operations.
Drive compliance with health and safety legislation, accessibility standards, and environmental regulations while developing emergency response protocols to mitigate facility-related risks.
Act as a key liaison with external vendors, contractors, and internal stakeholders to maintain service quality, cost efficiency, and consistent facility readiness.
Provide technical guidance and decision-making on infrastructure performance, maintenance, troubleshooting, and operational efficiency.
Monitor, assess, and report on facilities performance metrics and project outcomes to senior leadership.

WHAT YOU BRING

A Bachelor’s degree in Mechanical Engineering, Facilities Management, or a related field. Professional certifications are an asset.
A valid Ontario 3rd Class Operating Engineer certification (or higher) is a mandatory requirement for the role.
A valid TSSA certification is also required to meet licensing and compliance standards for operating and maintaining regulated equipment.
A minimum of five (5) to seven (7) years of progressive experience in facilities maintenance and operations, ideally in complex, high-traffic environments such as museums, cultural institutions, or public venues.
Proven leadership experience managing technical teams, including unionized staff, focusing on mentorship, accountability, and safety.
Strong working knowledge of building systems (boilers, chillers, HVAC, electrical, plumbing, lighting, and automation) and related maintenance software.
Demonstrated ability to manage multiple concurrent projects, operational budgets, vendor relationships, and emergency response protocols.
Excellent problem-solving, communication, and interpersonal skills to foster collaboration across departments and with external contractors.
Thorough understanding of Ontario’s occupational health and safety regulations, accessibility standards, and environmental best practices.
Proficiency in Microsoft Office Suite and facilities management systems.
Flexibility to work varying hours, including occasional evenings and weekends, based on operational needs.

WHAT WE OFFER

Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy 100 percent premium-free benefits for individuals and families, a health spending account, flexible working options (varies by position), and an Employee Assistance Program.
Worry-free retirement savings: With our pension plan, you benefit from an employer-matched Defined Benefit contribution plan, which provides predictable lifetime retirement income, survivor benefits, and early retirement options without the stress of investment decisions.
Support for new parents: Enjoy a parental leave top-up to 95 percent of your salary for 17 weeks, helping you balance work and family life.
Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
And more!

SALARY & TERMS OF EMPLOYMENT

START DATE: July 2025
OPEN DATE: May 30, 2025
CLOSE DATE: Open until filled
STATUS: Full-time Permanent
EMPLOYEE GROUP: Non-Union
SALARY: $99,788 – $117,398
SCHEDULE: 35 hours weekly
PROBATIONARY PERIOD: Six (6) months
LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.
Third Interview: a final interview with key stakeholders.

The above-listed process may change or vary based on the nature and scope of the position.

All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.

WHY PEOPLE CHOOSE ROM

Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.

APPLY NOW [https://20230130154857_ncdicxebdgtp12ng.applytojob.com/apply/6xGTCZym5I/Manager-Maintenance-Facility-Operations]

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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