WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal
Ontario Museum (ROM) is Canada's most-visited museum and ranks among the top 10
museums in North America. At ROM, we are dedicated to building and sharing
global collections, promoting knowledge, inspiring learning, and fostering
community engagement. As a globally recognized field research institute, ROM
houses an impressive collection of over 18 million artworks, cultural objects,
and natural history specimens, showcased in over 40 galleries and exhibition
spaces. We are committed to creating a space where art, culture, and nature
intersect, connecting people and communities to the past, present, and shared
future.
As we continue to work toward our goals to transform and evolve as one of the
world’s foremost 21st-century museums, we seek passionate and dynamic team
members who embody our mission and values.
WHO WE NEED
Royal Ontario Museum is seeking dynamic and enthusiastic individuals to join our
team. These roles focus on providing exceptional, friendly, and insightful
support within the ROM Galleries and Hands-on Spaces, including Hands-on
Biodiversity, Schad Gallery of Biodiversity, and WonderWorks.
We are looking for individuals who demonstrate:
- A passion for culture, arts, natural history, and science.
- Proven experience engaging diverse audiences, including children, youth, and
families.
- Strong customer service skills, with the ability to foster inclusivity and
positive experiences for visitors of all ages, abilities, and backgrounds.
We encourage you to apply if you are committed to making education engaging and
accessible and eager to inspire others with the wonders of our world.
HOW YOU WILL MAKE AN IMPACT
- Provide exceptional customer service by greeting, assisting, and engaging
visitors in meaningful learning experiences.
- Support and mentor volunteers to deliver exceptional visitor experiences,
including training and coaching on best practices.
- Create and maintain a safe and inclusive environment by enforcing gallery
policies and responding effectively to visitor concerns.
- Assist with the setup and maintenance of learning materials, specimens, and
technological equipment, ensuring that resources are ready and in good
condition.
- Assist the Gallery Coordinator(s) with operational duties, including opening
and closing procedures, inventory management, and administrative tasks as
required.
- Additional tasks and responsibilities as assigned to support the gallery’s
mission and objectives.
- Assist in daily care, feeding and handling of live animals.
WHAT YOU BRING
- Successful completion of less than two (2) years of post-secondary education
in a related field (such as education, museum studies, natural history, or
world cultures), or an equivalent combination of education and experience.
- A minimum of one (1) year of experience working with children, youth,
families, and/or volunteers in educational or community programming, with the
ability to effectively engage and facilitate learning.
- Proficiency in French is highly valued and considered a strong asset.
- Strong customer service skills, with the ability to connect with visitors and
colleagues in a positive, respectful, and inclusive manner.
- Demonstrated ability to take initiative, work independently and
collaboratively, and adapt to changing needs in a fast-paced museum
environment.
- Flexibility to work weekends, select evenings, and during peak periods
(including ROM for the Holidays, March Break and Summer).
- A minimum commitment of three (3) days per week is required to meet
operational needs.
- Enthusiastic about working with live animals, including frogs and insects.
Please be aware of the following scheduling requirements:
- The successful candidate must have a flexible schedule, including:
- Weekends
- Select evenings
- Peak periods
- A minimum commitment of three (3) days per week is required, which must
include weekends.
- Peak periods of activity include:
- ROM for the Holidays
- March Break
- Summer.
- Applicants should be prepared to accommodate these scheduling needs to ensure
optimal visitor experiences during our busiest times.
SALARY & TERMS OF EMPLOYMENT
- START DATE: July 2025
- OPEN DATE: June 11, 2025
- CLOSE DATE: Open until filled
- STATUS: Part-time, Contract
- EMPLOYEE GROUP: OPSEU Local 543
- HOURLY RATE: $26.60 – $30.41
- SCHEDULE: Up to 24 hours weekly
- PROBATIONARY PERIOD: 420 hours
- LOCATION (onsite): Toronto
WHAT TO EXPECT IN OUR INTERVIEW PROCESS
- Initial conversation: A 30-minute virtual conversation** with a Recruiter to
discuss your interest in the role and ROM and how you can make an impact.
- First interview: A 30-minute virtual interview with the Hiring Manager and a
member of the HR team. This in-depth interview will focus on your skills and
how they align with the team's and ROM's needs.
The above-listed process may change or vary based on the nature and scope of the
position.
All virtual conversations and interviews will be conducted via Microsoft Teams
and may be recorded.
WHY PEOPLE CHOOSE ROM
- Cultural engagement: Daily interactions with Toronto's diverse culture and
international visitors offer insights into social and cultural trends. We
champion inclusive community programs and connections through diverse
experiences.
- Continuous learning: At ROM, expertise and continuous skill development are
paramount. Our culture of curiosity and open-mindedness fosters growth beyond
traditional career paths.
- Passion & fulfillment: Our work in preserving and curating cultural
narratives brings deep satisfaction. We are passionate about the arts, global
history, cultural diversity, and leveraging digital technologies to enhance
accessibility.
- Team & culture: ROM promotes a positive workplace with collaborative,
supportive teams that encourage creativity and innovation. We value new ideas
and collective problem-solving.
- Academic collaboration: We are committed to education, partnering with
universities and providing student resources, underscoring our dedication to
research and accessibility.
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We
encourage applications from racialized persons, Indigenous Peoples, persons with
disabilities, 2SLGBTQI+ individuals, and those who can further diversify our
ideas. We are committed to equitable employment opportunities and a workplace
free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection
process. Please contact us at careers@rom.on.ca for assistance.
APPLY NOW
[https://20230130154857_ncdicxebdgtp12ng.applytojob.com/apply/bHvJIZfilK/Handson-Galleries-Facilitator-12month-Contract]
Apply today and help us create a collaborative, diverse, inclusive, and
equitable space where creativity and learning flourish.
Only candidates selected for an interview will be contacted. Please note that
all candidates receiving a verbal job offer will be subject to a background
check. This includes a criminal background check and verification of
professional references, and, other checks depending on the role.
LI-Onsite
