Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability
We are looking for an experienced and high performing professional who will play a critical role in building up our GMS Immigration Engagement Management Team capabilities.
This role plays a crucial role to run major client engagements as part of GMS Immigration Engagement Management Team. The selected candidate is going to be responsible to ensure on-going satisfaction of clients by providing a seamless global coordination experience. In addition they will also play a role in feedback to the overall playbook for Global Engagement Management .
They be leading the day-to-day execution of immigration services and managing, as well as building our designated client accounts together with lead engagement office/team.
What you will do
Responsible for client relations and day to day management of the engagement together with Lead Member Firm
First point of contact for complex matters, including client escalations and service delivery issues
Agree, set, and enforce engagement management service standards
Ensure consistent roll-out of initiatives
Consistent review, reform, and global coordinated alignment of processes
Manage people located in different KDN locations
Agree and drive customer service ethos in GMS
Keep network informed of our progress
Present KDN services to country leaders and targeted offices
Participate in new RFPs and client pursuits
Develop and deploy standard training in regards to client requirements, global processes and technology use
Spread awareness, coach, and assist teams and local offices
Devise, promote Coordination & Billing workstream agenda
Establish, keep relations with KPMG network
Link together Tech, Tax, Core, Markets, Transition, Compensation workstreams
Ensure internal/external projects are managed to the highest standards
Contribute to budget discussions
Liaison with billing team to ensure timely client billing and oversee inter-firm reconciliation process
Review and approve monthly finances based on the support provided to each engagement
What you bring to the role
7+ years of experience of relevant experience on immigration and coordination of global clients
Strong operational and strategic global immigration experience
Excellent communication skills with ability to build new relationships and leverage existing relationships within KPMG
Experience in supporting and managing a global team in a virtual environment
Experience working with internal and external, high-level stakeholders
Significant analytical skillset
Self-starter that is able to collaborate and execute on priority goals and vision
Strong quantitative abilities
Ability to multitask and priorities multiple projects in a demanding environment
Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.
