WESCAM Service Center Coordinator
Reference #25114
Waterdown, Ontario
About L3HARRIS WESCAM
As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.
About the Role
Prepares documents, spreadsheets, reports and presentations. Creates and/or maintains appropriate logs, databases, inventories, filing (hard or soft copy), status reports/tracking. May perform some research or data analysis tasks. Provide process/documentation support to global service centers. Order and distribute tooling and equipment. Schedule and coordinate meetings, business travel or other events.
Primary Responsibilities
Generate and maintain WESCAM Authorized Service Center (WASC) Management Group documents
Responsible for updating and release of BPMS/Quality documentation
Support Project Managers in collecting weekly/monthly performance data and distributing reports
Responsible for maintenance and updates to the WASC Management SharePoint site
Establish and maintain an accurate and comprehensive records of WASC regulatory documentation expiration dates
Ensure on-time delivery of weekly and monthly reporting
Interface with the Customer Training Group regarding WASC training course scheduling and maintain training certification records
Coordinates updates to WASC Administration course material content by collaborating with WASC PMs, QA, and the Training Group.
Maintain records to support department expense and capital forecasting and actuals
Update department’s policies and procedures as directed
Release and track WASC Service Bulletins
Schedule and lead WASC meetings, prepare agendas and maintain action logs
Assist in the preparation of presentations, communications, and status updates
Assist with travel arrangements and material shipments
Responsible for Purchase Orders processing for support equipment and materials
Required Capabilities
Proactive problem solver, action and results oriented with a willingness to see things through to the end
Ability to work autonomously.
Strong PC applications skills with MS Office Suite (Word, Excel, PowerPoint, Project)
Strong organizational and coordination skills
Excellent verbal and written communications skills
Ability to handle multiple tasks and effectively balance priorities
Ability to work in a diverse environment across multiple organizations to complete targets
Desired Education and Experiences
Requires proficient knowledge of job area in a customer service environment
Requires 2 years post-Secondary Degree with a minimum of 4+ years of prior related experience.
Interfacing with customers and suppliers
