Competition #2025-321-CCSenior Manager, Assisted Living (2025-321-CC)Employment
Type:Permanent Full-Time, Non-Bargaining Unit Work Hours:35 hours/week (M-F
9am-5pm)Work Setting:Onsite – Limited opportunities to work remotely
Salary:$77,000 - $90,000Application Deadline:July 11, 2025 by 11:59 pm
Program Overview – Assisted Living Services, Community Care
The community-based Assisted Living team delivers a portfolio of services and
programs (such as personal care and homemaking) to support seniors living in the
community to maintain their independence and age in place either in their own
home. The Senior Manager, will lead, manage and provide full operational
oversight of the delivery of these services by ensuring effective delivery of
quality services to the clients/caregivers and community at large. The Senior
Manager is responsible for expanding the leadership role of WoodGreen through
active participation at inter-agency tables to develop and operationalize
innovative systems and coordinate services, across multi-disciplinary teams, to
enhance well-being of the seniors.
As a member of the Assisted Living Team, the incumbent is accountable to the
Director, for the management of Supervisors and support staff. The incumbent is
also accountable for project management responsibilities and process management
reviews related to the program team. Further responsibilities include team
policy and procedure reviews, leading the team training/education and
orientation plans, acting as liaison for team quality control processes (e.g.
accreditation reviews), and coordinating external and internal projects, which
may require team input. The Manager, will also supervise placement students and
volunteers as required.
What You Will Do
- Contributes to the strategic planning of the Unit by identifying areas of
strength and risk and proposes ideas to Senior Leadership to align with the
overall strategic priorities of the organization.
- Responsible for operationalizing the strategic planning, annual program
planning and evaluation, to ensure the strategic unit directions and
objectives are achieved.
- Collaborate with internal and external stakeholders to develop and
operationalize innovative solutions to system service needs and position
WoodGreen as a service provider of choice.
- Ensure that program and services meet existing and emerging needs and are
responsive to funding opportunities.
- Strengthen and maintain strategic partnerships with health care
organizations, community-based agencies, and other relevant stakeholders to
support integrated and equitable service delivery.
- In partnership, with Director, develop a staffing model to ensure high level
of service delivery.
- Coach, train, supervise and manage staff performance, both directly and
indirectly through a group of Supervisors.
- Assess the skills and training needs of the staff team, identify gaps and
future needs and develop strategies at a Unit level.
- Develop, implement and monitor standard operational procedures to ensure the
highest service standards are achieved in the provision of service.
- Provide leadership and oversight for the planning, implementation, and
evaluation of programs, including the development and enforcement of
standardized operating procedures (SOPs) aligned with established models of
care.
- Clinical Liaison responsibilities, act as the point of contact for clinical
providers, ensuring effective communication and coordination across service
teams and external medical professionals, as required.
- Develop strategies and mechanisms for client and caregiver feedback and
incorporate input into program evaluation and design.
- Ensure the financial viability and sustainability of program operations by
making recommendations to the Director on program budget creation, client fee
models, and ensure that expenditures are aligned with anticipated costs.
- Regular monitoring of budgetary expenditures to ensure they align with
forecast and realign model and propose additional opportunities for spending
where appropriate.
- Ensures quality data management practices for the teams to record, report and
analyze key operational indicators to determine if WoodGreen is meeting
funder and organizational expectations.
- Recruit and build a team of qualified staff for programs in their portfolio
in accordance with organizational policies and leading practices.
- Lead investigations into complaints regarding staff misconduct and recommend
disciplinary action and other corrective action where appropriate.
- Ensure the teams practices are consistent with the terms of the Collective
Agreement and participate in the response to grievances.
- Establish an approach on the effective utilization of volunteers and students
throughout program areas and work with Volunteer Services to ensure its
implementation.
- Participates in sector tables, committees, and forums representing Community
Care Unit and WoodGreen Community Services to address system level service
delivery matters, as directed by the Director or Vice President.
What You Bring to the Team
- Bachelor of Nursing, Occupational Therapy, Physiotherapy, Social Work or
related (required)
- Master or Health or Business Administration or related (an asset)
- 5 years of management and clinical-related experience managing
PSWs/Supervisors and home care programs; including significant direct
experience working with older adults and frail and vulnerable seniors.
- Knowledge of the Home & Community Act, Employment Standards Act, Occupational
Health & Safety Act, and other relevant legislation.
What Will Set You Apart
- Proven ability to manage and lead teams.
- Solid understanding and knowledge of seniors’ issues related to personal care
in the community.
- Excellent program design, implementation and evaluation skills.
- Solid financial management skills with the ability to forecast costs, monitor
expenditures and adjust operations in response to changing circumstances
- Outcome driven individual with the ability to work independently with minimal
supervision.
- Strong ability to multi-task, with the capacity to prioritize and balance
competing demands
- Outstanding communication skills with the ability to convey complex issues
and influence others.
- Strong interpersonal skills with the ability to manage tense or emotional
charged situations with tact and diplomacy and mediate conflict between
others.
- Knowledgeable on the Home and Community sector, resources and needs
- Ability to coach, lead and motivate a team of client-facing staff.
WoodGreen is an equal opportunity employer. We are committed to providing an
inclusive and barrier-free selection process and work environment. If contacted
in relation to an employment opportunity, please advise our People & Culture
representatives at careers@woodgreen.org [\"http://careers@woodgreen.org\"] of
the accommodation measures required. Information received relating to
accommodation will be addressed confidentially.
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