Imagine being a part of a team where your ideas have the potential to change
companies, reshape industries, and improve lives. Picture working with advanced
technology, the most dynamic businesses, and a talented & inclusive team.
Envision being able to leverage the resources of a Fortune-10 company within the
environment of a start-up. Welcome to Amazon Web Services, where you can have
fun while making history.
AWS is seeking a Sr Customer Solutions Manager (CSM) to guide and accelerate
customers on their transformation journey and realize sustained business value.
The successful candidate will work with the customer to design and execute
strategic migrations to the AWS cloud, accelerate innovation and adoption of the
latest Generative AI (GenAI) technologies, and build modern, cloud native
solutions that fulfil their highest ambitions. You will work backwards from
customer objectives, utilize AWS best practices developed over thousands of
engagements, and design and execute an end-to-end frictionless cloud adoption
experience. Through your efforts, your customers will capture the full potential
of AWS’ industry-leading solutions. CSMs are technologists with a strategic
business mindset and use their technical acumen, program management,
organizational change management, and communication skills to influence a broad
range of multidisciplinary teams. You will work with aligning sales, solution
architecture, support, product, professional services, and partners to optimize
customer outcomes.
You will earn trust across the customer’s organization, identify strategic
opportunities, uncover cloud use cases, establish roadmaps and actionable
program plans, capture success criteria, orchestrate advanced technical
architectures, allocate resources to technical and change management resources,
and establish programmatic governance. You own and drive execution excellence
for the end-to-end customer cloud journey (e.g., technical, operational,
organizational, and educational) that span IT teams, executives, and business
units.
You will be part of a team that supports multiple industries including
Retail/CPG, Transportation and Logistics, Manufacturing, and Travel.
At AWS we value critical thinking, self-motivation, and we thrive in ambiguous,
entrepreneurial environments. You will pay attention to detail but think big on
behalf of our customers. As a CSM, you have a business outcome mindset, a broad
technical background, and are a driven problem-solver. You use data to make
decisions, express yourself thoughtfully with exemplary verbal and written
communication skills, and are passionate about delivering Earth’s most
customer-centric experiences and contributing to team goals.
Key job responsibilities
- Demonstrate excellent customer engagement skills through all levels of an
organization including C-Suite
- Translate customer strategic objectives into executable AWS account plans,
orchestrating a near, mid, and long-term vision. Drive execution on the plans,
influencing both 'what' gets done and 'how'
- Manage time efficiently and align and engage required Customer, AWS, and
Partner teams to accelerate the customer’s cloud journey
- Build scalable customer enablement plans, run design thinking innovation
workshops, innovation hackathons, Executive Briefing Sessions, and go-live
events
- Collaborate with customers in identifying use cases for priority adoption of
AWS as well as best practice implementations
- Maintain an in-depth knowledge and understanding of existing and developing
technologies as it relates to cloud computing, to unlock opportunities for
customers
- Possess a strong background in change management and incorporating
organizational change best practices seamlessly into project delivery
- Accelerate customer adoption through education and engagement
- Be a thought leader across Amazon organizations, share success mechanisms,
mentor junior CSMs, and impact industry trends
What you bring
- Strong technical background with exceptional business problem-solving
abilities
- Demonstrated ability to manage multiple complex transformations simultaneously
at scale
- Expert knowledge of cloud adoption frameworks and risk mitigation models
- Experience applying structured methodologies to accelerate Cloud, Data and AI
initiatives
- Strong pattern recognition skills to identify and replicate successful
approaches across customers
- Proven track record of building scalable enablement programs
- Strong verbal and written communication skills, (bilingual in French and
English is an asset)
- Demonstrated peer leadership and stakeholder management capabilities
- Excellence in program management and operational execution
- Track record of driving innovation and customer success
- SA Associate certification with additional AWS certifications preferred (will
be part of onboarding if you don’t have it)
- Proven experience with large-scale cloud transformations
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers
of all sizes to innovate and expand in the cloud. Our team empowers every
customer to grow by providing tailored service, unmatched technology, and
unwavering support. We dive deep to understand each customer's unique
challenges, then craft innovative solutions that accelerate their success. This
customer-first approach is how we built the world's most adopted cloud. Join us
and help us grow. Basic Qualifications: - 7+ years of leading large-scale,
technical or engineering programs with a proven record of thought leadership,
business case development, realizing customer benefits, and successful program
completion experience
- 2+ years of customer-facing work, engaging with customer executives,
technologists or partners to solve business problems with advanced technologies
experience
- Bachelor's degree in science, technology, engineering, math, business or
equivalent
- Experience leading technical and non-technical transformation project teams
with a proven ability to work across broad functional teams
- Ability to travel 25% to 35% as needed Preferred Qualifications: - PMP
certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization
projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
The base salary for this position ranges from $126,000/year up to $210,400/year.
Salary is based on a number of factors and may vary depending on job-related
knowledge, skills, and experience. Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of
compensation may be provided as part of a total compensation package, in
addition to a full range of medical, financial, and/or other benefits.
Applicants should apply via our internal or external career site.
