Lead, CRM and Client Strategy At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada. Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you. As the Lead, CRM and Client Strategy, you will play a critical role on the Client Strategy team within the Chief Client Office, responsible translating business priorities and requirements into scalable solutions that will have downstream impact for Sales teams. You will drive the management and optimization of our CRM (Salesforce), ensuring seamless integration and usage across our entire client team. Your focus will be on development and delivering a strategic roadmap for the CRM, continuous cross functional collaboration to optimize the CRM tool and integration of other sales enablement tools into the CRM and driving user adoption of the CRM. You will work closely with other Leads across Client Strategy to ensure that the CRM roadmap is inline with other roadmaps and initiatives to deliver on business OKRs. You'll be responsible for: Lead the development and on-going refinement of the CRM strategic roadmap for the CCO. Owner for all CRM change management initiatives; including but not limited to stakeholder alignment, user testing and training. Manage intake, triage and prioritization of CRM-related support requests that come from the Client teams. Engaging with senior and executive-level leadership to collaborate on solutions and approaches to improve and grow their use of CRM to drive sales objectives. Developing and implementing change management strategies to drive user adoption of CRM and sales tools within the Client team, monitoring performance and identifying opportunities to engage users. Collaborating with cross-functional teams to align CRM enhancements with commercial and business goals, leading product design workshops Overseeing the integration of customer insights into our CRM and sales processes to inform decision-making and improve performance. Training and supporting the Client team on CRM best practices, ensuring effective usage of the system and tools. You bring: 7+ years of experience in CRM (Salesforce) administration related to Sales Cloud. Minimum 3 years experience managing and optimizing a CRM vision or roadmap. Salesforce Administrator certification, or equivalent, preferred. Previous experience with CRM implementation in a corporate environment, preferable experience with project management or project ownership. Proven success in driving user adoption of CRM and sales tools within a sales or client-focused organization. Strong analytical skills with experience in CRM Analytics and reporting, customer insights programs and ability to utilize data to influence decisions. Excellent collaboration and communication skills, with the ability to manage cross-functional teams. Experience within the payments and financial services industry a plus. Must be eligible to work for Interac Corp. in Canada in a full-time capacity. Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks: Canadian criminal record check; Public safety verification; Canadian ID cross-check; 5-year employment verification; Education verification; and If applicable, Credit Inquiry and Social Media Check How we work We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with: Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal. Core Values: They define us. Living them helps us be the best at what we do. Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks. Education: To ensure you are the best at what you do we invest in you Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations. Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates. About Interac Corp. Interac empowers Canadians to transact digitally with confidence by providing payment and value exchange services. In helping to develop the future of money and data in Canada, security is the core of everything we do. We help keep Canadian customers safe and secure when transacting. With nearly 300 financial institutions connected to our network, Canadians choose Interac products over 20 million times a day on average to exchange money. Interac champions workplace culture, community, and corporate citizenship. We are proud to be one of Canada’s leading and most trusted financial brands. For more information, visit In The Know.
