Who we are:
Are you the kind of person who lights up when a furry face walks through the door? Do you love being part of a team that makes a real difference for pets and their people? If so, we’d love to meet you!
Spadina Animal Hospital, located in the heart of Downtown Toronto, is looking for a friendly and dedicated Veterinary Assistant to join our compassionate crew. We’re passionate about delivering exceptional care to our patients and top-notch service to their humans—and we’re hoping you are too!
We enjoy a positive clinic culture and a schedule that facilitates a proper work-life balance. Plus, we've put together some pretty sweet benefits to help keep life awesome, including:
Financial Benefits:
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account
529 Savings Plan
Tuition Support Program
Referral bonus program
Wellness Benefits:
Health Insurance, including medical, dental, and vision
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits:
Quarterly Team Rewards Bonus Program
Professional development opportunities
State license reimbursement
VTNE exam fee reimbursement
Continuing education allowance
Uniform allowance
Lifestyle Benefits:
Six paid holidays
Employee Assistance Program
Employee discount program
Specific Duties:
Make friendly and professional outbound calls to veterinary clients, using top-notch communication skills to connect and assist
Lend a helping hand with gentle animal restraint when needed—because teamwork (and tails) come first
Keep our schedule running smoothly by following and updating the appointment system with precision
Jump in to answer incoming calls with a smile (yes, even over the phone!) during business hours
Handle inquiries from clients with enthusiasm and professionalism—first impressions matter and can lead to lifelong clients!
Respond to appointment requests submitted through our website—making convenience a priority for our clients
Assisting in x-rays, vaccine preparation, and note taking
Keep tails wagging by booking re-checks, annual exams, surgeries, and more—keeping our patients on track for great health
Be a champion of exceptional client and patient care—bringing a positive vibe to every interaction
Share in our love for animals—because caring for them is at the heart of everything we do
Jump in where needed—flexibility and a team-player attitude are key!
Qualifications:
Previous customer service experience, preferably in a veterinary or healthcare setting
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Empathy and compassion for both clients and their animal companions
Proficiency in computer systems and familiarity with veterinary software is a plus
Ability to handle challenging situations with professionalism and composure
Required Training/Knowledge:
Proficient with computers
High school diploma
Excellent written and verbal communicator
We can't wait to meet you! Apply today!
Diversity, equity, and inclusion are core values of Spadina Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
