About the Job
Client Relationship & Communication
Own the onboarding experience end-to-end — set the tone, deliver clarity, and build trust
Lead all client calls (status, MBRs, QBRs, Ad-hoc), preparing agendas, sharing clear narratives, and aligning on action items
Translate marketing concepts (SEO, PPC, Web, attribution, funnel data) into client-friendly language that builds buy-in and clarity
Reinforce strategy when clients are uncertain or off-track—communicate with both empathy and authority
Strategic Oversight & Quality Control
Review client performance dashboards daily — flag inconsistencies or underperformance to Marketing Ops
Ensure all meeting materials, reporting narratives, and projection tables are accurate, relevant, and up to date
Track goals vs actuals in each client’s Wiki and keep all documentation (client portals, quarterly plans) current
Operations & Execution
Coordinate closely with PMs to track deliverables, escalate issues, and ensure timely execution
Route client requests via ClickUp, not just email forwards — follow through and close the loop
Own Fireflies, Zoom setup, action item documentation, and follow-up post-meeting workflows
Establish and adjust client meeting cadences quarterly based on strategy and scope
Required Skills and Qualifications
3+ years in client success or strategic account management
Fluency in marketing concepts (SEO, PPC, Web, funnel reporting)
Proven experience leading client meetings and strategy sessions
Experience with CRMs (Zoho/Salesforce), ClickUp, Zoom, and dashboards
Outstanding written/verbal communication and ownership mindset
English Level C2
Preferred Qualifications
Experience in performance marketing or healthcare/mental health
Familiarity with call tracking and CRM systems
Knowledge of Project Management
Prior use of Fireflies or meeting intelligence tools
Compensation and Growth Potential:
Compensation will be based on qualifications and track record. This role is an outstanding opportunity for an ambitious and hardworking candidate who wants to lead from the front at one of the fastest-growing digital marketing companies in the behavioral health space across the U.S.
If you're hungry to lead, ready to evolve, and excited to build something that matters—let’s talk.
