Company DescriptionRaffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.
Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.Job DescriptionPosition: Housekeeping Attendant Department: HousekeepingReports to: Executive Housekeeper __PURPOSE OF POSITIONTo provide consistent service to guest villas, restaurants, public areas, back of the house and other areas that meet the hotel’s standards for cleanliness and presentationKEY ROLES & RESPONSIBILITIESClean and maintain guest villas, restaurants, public areas, back of the house areas and other areas as assigned on daily basis according to the company’s standards and proceduresReplenish guest supplies /linen in service stations/ villas /public spacesTake good care of the service pantries making sure they are clean and neatly arrangedMake flower arrangements when and if requiredEnsure guests requests are promptly and courteously metReport damage or malfunction in guest villas, restaurants, public areas, back of the house areas, pantries to SupervisorMaintain equipment in a proper state of cleanliness and repairMaintain a section villa task report as well as a daily productivity report /check listAttend daily briefings with supervisor and take on daily assigned tasks as requiredReport lost and found articles to Supervisor immediatelyHandle guest complaints, reporting them to Supervisor immediatelyReport unusual behavior/activities in guest villas, restaurants, public areas, back of the house areas, pantries to SupervisorRecord villa status in allocated section accuratelyComply with hotel’s health, safety and hygiene policyAdhere to personal grooming and hygiene standardsAttend meetings and training sessions as requiredFully understands the difference in guest levels (VIPs) and Room CategoriesCreate awareness of functions / operations in public area /restaurants PERSONAL ATTRIBUTESGood organizational skillsGood level of engagement with guestsGood knowledge of HK OperationsEXPERIENCEMinimum 2 years experience in a similar capacity in a luxury hotel environmentQualificationsQUALIFICATIONSSecondary education
