Company DescriptionRaffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand. Job DescriptionTo ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration. KEY ROLES & RESPONSIBILITIESSupervise and oversee the operation/section to maintain service standardsCheck on employees’ discipline, grooming standards and punctualityCheck on guests’ satisfaction levels and properly handle feedback and follow-upPerform opening and closing duties as assignedAssist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employeesAssist in employees’ development, counselling and resolving staff conflictReport any complaints, incidents or any other irregularities to ManagementEnsure that operating equipment is maintained and service and storage areas are kept safe and cleanHelp minimize waste, neglect, breakages and mishandling of supplies and equipmentsCarry out light cleaning and maintenance of the pantry areaMonitor quality of food and beverage products in every orderTo ensure that guests receive the attention and service they requirePerform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant ManagerTo motivate, coach and project a positive attitude at all timesHelp manage employees’ performance appraisals and performance logsAble to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures. Carry out any other duties as and when assigned by the Management of the HotelAssist other Food & Beverage Outlets in their operations within peak times when neededObserve Recycling Procedures of the Hotel in Relation to cans and bottles PERSONAL ATTRIBUTESExcellent reading, writing and oral proficiency in English and either Mandarin or RussianExperienced in all aspects of restaurants serviceMust be well-presented and professionally groomed at all times Excellent leader and trainer with solid motivational and teamwork skillsAttention to detail and strong interpersonal skills to deal with diverse staffQualificationsHotel Restaurant Management graduateAdditional InformationA passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.Commitment to meet and exceed all performance standardsConstantly look to develop own professional skills and abilitiesAdherence to Standard operating proceduresAbility to work a multi-cultural workforceHigh level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvementCommunication SkillsOrganization CleaningTime ManagementCustomer ServiceInterpersonal SkillsTeamwork
