Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The Gibson Art Museum’s mission is to encourage open and inclusive learning about our past, current, and future worlds—including crucial considerations of the west coast region—by supporting the work of critically engaged and research-driven visual artists. We welcome diverse audience communities with free, year-round programming, activating artists’ work through the creation of research opportunities, exhibitions, commissions, publications, residencies, and a diverse array of public events, within the context of Simon Fraser University.
About the Role
The Visitor Experience & Services Manager is responsible for the scheduling, oversight and management of most public-facing aspects of the Gibson’s operations including the Welcome Desks, Gift Shop, and internal SFU and external events and space bookings to ensure that each museum visitor’s experience is a positive one, reflecting the Gibson’s ethos as a welcoming and inclusive space for all. The role manages and mentors the Visitor Experience team, including the Visitor Experience Assistant(s), student interns and
volunteers, and works collaboratively with other departments at the Gibson to ensure highly effective logistics for all public programs and events.
Core competencies for this position include: effective and clear communication (including actively listening, accurately reading non-verbal communication and successfully conveying information, thoughts and ideas with impact and influence); respectful and inclusive (contributing to a welcoming and inclusive university by valuing diversity and being open, compassionate and respectful); build relationships and work together (intentional about building and maintaining strong, positive and effective relationships, teams, collaborations).
Full Job Description
Qualifications
Bachelor's degree in Customer service, Hospitality, Event Production, Leadership / Supervision, Facility Management, or Museum Studies, with minimum five years of progressively responsible experience in customer service, education, or facility management, or an equivalent combination of education, training and experience.
Excellent communication skills (both written and verbal).
Proven analytical and problem-solving skills.
Excellent organizational skills, self-motivated and detail oriented.
Ability to supervise and manage multidisciplinary staff, and to build a culture focused on delivering exceptional visitor experience.
Must be available to work during non-regular business hours, including evenings and weekends.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):
4 weeks’ vacation (prorated for the first year)
Hybrid-work program for eligible positions
Employer paid defined benefit pension plan
On-campus tuition waiver for employees and their immediate family members
Off-campus tuition reimbursements and professional development funds
And more! View our benefits brochure
Prorated for part-time employees
Additional Information
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.
