Description
Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% on-site) Status: Temporary, full-time (37.5 hours/week) – Maternity leave replacement Schedule: Monday to Friday, 7:30 AM to 5:00 PM (according to operational needs)
Be part of an innovative team using cutting-edge technology!
Join our team
The clinic team members are dynamic, passionate, and always ready to offer the best client experience. They truly enjoy interacting with patients.
Here’s the impact you’ll have and what we’ll achieve together
The Medical Office Assistant will be responsible for performing various administrative tasks, delivering exceptional customer service to high-profile executive patients, and working collaboratively with the team to meet department goals.
Your responsibilities will include:
Handling requests from assigned physicians
Answering patient phone calls
Sorting messages for doctors or nurses
Contacting external medical clinics to schedule follow-up appointments for patients
Occasionally following up on missing test results
Performing other related administrative tasks
Qualifications
You have:
High school diploma completed
Minimum one year of customer service experience required
Spoken and written bilingualism (English and French) is essential
Basic knowledge of MS Office (Outlook, Excel, Word)
Attention to detail and accuracy
Knowledge of medical terminology (an asset)
Politeness and courtesy
Fast execution and discretion
Respect for confidentiality
Reliability and punctuality
Good stress and priority management skills
Ability to handle multiple tasks simultaneously
Professional and well-groomed appearance
Ability to act as a point of contact for our clients
Responding to client questions and ensuring minimal wait times
Ensuring client satisfaction
Scheduling internal appointments for clients
Performing any other related tasks
Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
