What We Do:
As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We love to work here because we love to help people. We are a professional organization with a purpose to alleviate the challenges of debt for Canadians. Importantly, we are not a collection agency, nor do we lend money to people; we work directly with clients and their creditors to solve client challenges.
Position: Insolvency Advisor
Location: Calgary, Alberta
Schedule: Permanent, Full Time
Includes evening and weekend availability
Reports To: Manager, Financial Solutions
Bromwich+Smith is Canada’s leading and most trusted Licensed Insolvency Trustee firm. We help individuals overcome their overwhelming debt and start rebuilding their worth. Bromwich+Smith offers federally regulated debt restructuring options to individuals, including consumer proposal and bankruptcy.
The Opportunity
As part of our Financial Solutions team, you’ll be the first point of contact for individuals facing financial stress. You’ll listen with empathy, assess their unique situations, and guide them toward the best debt relief options available. Your work will directly impact lives, offering hope and practical solutions during difficult times.
What You’ll Do
Conduct thoughtful and thorough consultations by phone to understand each client’s financial challenges.
Clearly explain debt relief options and recommend the most suitable path forward.
Collect and organize personal and creditor information, complete necessary documentation, and ensure accurate data entry.
Collaborate with Licensed Insolvency Trustees to prepare files for client signings.
How You’ll Make a Difference
Engage with individuals reaching out for financial support, actively listening to their needs and guiding them toward personalized debt relief solutions with empathy and expertise.
Partner with internal teams to ensure seamless service and positive client outcomes.
Support business development initiatives and contribute to team success.
Mentor new team members and participate in ongoing training and development.
What You Bring
A passion for helping others and a drive to make a meaningful impact.
Strong problem-solving skills and a proactive approach to guiding clients through financial recovery.
Excellent communication and relationship-building abilities.
Proven success in customer service or sales roles, with a commitment to ethical standards.
Team-oriented mindset and adaptability in a collaborative environment.
High attention to detail and organizational skills.
Comfort working under pressure and meeting deadlines.
Familiarity with personal finance concepts such as budgeting, credit, and lending.
Qualifications
1–3 years of relevant experience, ideally in customer service or financial services.
Post-secondary education in a related field or equivalent experience.
Direct experience in customer service or sales
Willingness to complete or having completed the BIA Insolvency Administrator Course.
Why Should You Apply?
You will be part of a growing and dynamic Insolvency firm.
We offer on the job training with an opportunity for growth and professional development.
We offer a competitive salary with annual performance reviews, incremental increases and the opportunity to earn annual bonus for superior performance.
We offer amazing health, dental, vision and paramedical benefits plan along with a generous Flexible Spending Account, and a company matching group savings program.
We have great time off policies that include wellness days, paid vacation time, and flexible work arrangements.
We are passionate about helping individuals rebuild their worth!
