Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.
Terms: Full-time, Permanent
Starting Salary: Commensurate with Experience
Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote with occasional travel to Ottawa
ABOUT THE ROLE:
The Specialist, Indigenous Health and Wellness Program is a member of HSO’s Accreditation Canada’s team and will play a key role in supporting clients throughout their accreditation journey.
We are seeking an individual with Indigenous heritage for the position of Specialist, Indigenous Health and Wellness Program. As the Specialist, you will employ a strengths-based approach to help build the capacity of clients to plan for accreditation, to prepare for the onsite visit by surveyors, to provide post-survey support to organizations on their continuous quality improvement learning journey. This position will also foster client growth through the development, application, and evaluation of education sessions or other material with an Indigenous perspective for teaching.
Main Responsibilities:
Project manage the survey processes from end-to-end to support the accreditation team to become proficient in planning and implementation, maintaining a focus on quality while working efficiently to meet targets.
Being the face of the accreditation process, from orienting new clients, to assisting them along the way to their accreditation. You’re their go to person when responding to inquiries.
You’ll build meaningful relationships with new clients and strengthen existing ones, as you support them in their accreditation journey.
Develop and implement blended learning modalities (instructor-led, e-learning, workshops, microlearning) supporting client and employee learning of the Indigenous Health and Wellness program.
Always keep the client in mind when proficiently reviewing survey reports and subsequent client feedback to strengthen the future of their healthcare services.
Provide advice and guidance on digital platforms and applications, including client end-user support.
Must Have Qualifications:
Lived experience, community-based or relevant work experience, or a university degree in a related field (e.g., Healthcare, Social Services, Business Administration), or a combination of these.
3+ years of progressive and varied experience in client services (ideally within the field of healthcare or social services).
Outstanding interpersonal and communication skills. You’ll be interacting daily with our Canadian Accreditation team and our valued client organizations.
Understanding of learning methodologies, instructional design, and adult learning principles.
Understanding of Indigenous culture, community and traditional knowledge.
Experience working with Elders/knowledge holders
Demonstrate problem-solving skills to identify root causes of challenges and develop effective solutions in a team-oriented environment.
Demonstrate adeptness in a fast-paced environment and workflow optimization through Microsoft applications and digital tools.
Desired Qualifications:
Are familiar with healthcare accreditation programs and processes.
Familiarity with the 5Rs in Indigenous education
Familiarity with the First Peoples Principles of Learning
Change management experience
WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
Set your performance and learning objectives for the year in collaboration with your people manager.
Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
Take on assigned initiatives or projects for your role.
What We Can Offer You:
Competitive compensation and benefits, including a defined benefit pension plan.
Time off programs, including office closure during last week of December.
Professional development support.
A culture that measures and values psychological safety, inclusion and engagement.
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. You can contact us at recruitment@healthstandards.org.
We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.
