As a practice leader, your role is to assist your unit’s manager by providing extensive subject matter expertise and support for related activities. You lead and serve as integrator on strategic, highly innovative, cross-sector projects. You make recommendations on the development and execution of projects and initiatives with a very high degree of operational and conceptual complexity. You use your analytical skills and comprehensive, in-depth understanding of your line of business and the organization. Your strategic mindset, organizational savvy and sound decision-making skills are essential. Coordination is critical. You interact with a very large number of stakeholders working in a wide range of fields. You lead, influence and serve as an subject matter expert for teams, senior management and decision-making bodies. More specifically, you will be required to: Serve as the leading expert in complaint management and develop others’ knowledge in this area. Produce and organize complex, strategic work and deliverables related to your practice area. Provide expert support and mentoring with respect to various analyses, strategy development, personalized approaches and case management. Help your unit’s professionals develop their skills Help plan and manage your unit’s priorities and assign employees to projects and initiatives. Assign initiatives and requests to your team members and ensure that they are completed. Ensure practices, procedures, methodologies and tools are used properly and efficiently to achieve your unit’s objectives. What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table Bachelor’s degree in law or a related field A minimum of eight years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Compliance experience Knowledge of French is required Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Advanced executive-level writing abilities Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Organizational savvy, Strategic mindset #LI-Hybrid Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Management support and expertise support (FG) Unposting Date 2025-09-3 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
