Vendor Performance Analyst - 18 Months Contract
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
The Corporate and I&IT Vendor Management Office(s) is looking to hire a Vendor Performance Analyst (18-month contract) to help strengthen and maintain strategic vendor relationships that support high-quality, value-driven agreements.
This role will be responsible for overseeing the performance and execution of a portfolio of vendors, ensuring compliance with Metrolinx policies, procedures, and contractual obligations. The Analyst will support both competitive and non-competitive procurements, conduct analysis, develop options, recommend solutions, and provide advice on resolving contractual matters. They will also manage contract change requests and amendments, working closely with various Business Units, as well as internal and external stakeholders, to ensure optimal vendor performance.
Functional/Technical
Solicits, examines and analyses performance and technical assessment results from business units to ensure that contractual obligations are fulfilled
Manages business and political risks through the collection of data and the provision of detailed analysis of reports from Business Units making recommendations on related strategies in order to ensure the delivery of commitments, SLAs and SLOs
Accountable for working with Corporate and I&IT Invoicing teams to ensure invoices adhere to set KPI payment timelines
Manages contractual issues through collaboration with the Business Units in order to address identified issues/concerns
Prioritizes issues as they arise, documenting re-occurring issues to support continuous improvement initiatives and reporting this information to leadership along with identifying potential solutions
Ensures change requests, actions taken, and decisions made are clearly documented and trackable to provide audit trails and references for future assessments.
Customer/Stakeholder
Consults with key stakeholders, at all levels within the organization, to collect their input regarding needs, service delivery, and quality to ensure business alignment with agreements and contracts
Leads and/or contributes in meetings with Corporate partners: Finance, HR, Marketing, Realty, Legal, Equity and Inclusion, CEO Office, I&IT) external stakeholders such as Vendors, Supply Ontario, OECM etc. to discuss performance, business and political risks, common issues, and develop recommendations/options, action plans and resolutions
Develops and implements contractual Key Performance Indicators (KPIs) to ensure commitments to stakeholders are clearly tracked on a regular basis
Actively supports and/or takes a leadership role in the governance and compliance reporting related to vendor service models as required and drives continuous improvement efforts through timely feedback on deficiencies offering options for resolution
Operational Excellence
Thoroughly understands the business, market and competitive environment in order to bring insights and recommendations for adjustments that will resolve contractual issues
Manages contract change requests, ensuring they have been assessed for business and political risk and are aligned with business goals and intent of contracts
Proactively ensures currency and knowledge of merging technology and trends, cyclical requests and best practices to support internal clients within a culture of continuous improvement
Ensures accuracy with internal customer needs and proactively solicits feedback to develop recommendations for the enhancement / improvement of processes, resources and tools
Responsive to ad hoc requests from senior and executive management for partner performance-related information and studies, and prepares related presentations for Management team
Financial Stewardship
Conducts oversight of contracts and provides analysis on costs of vendor contracts contributing to the development of improvements to the vendor management process and cost effectiveness
Delivers effective and efficient solutions by prioritizing tasks and monitoring compliance to ensure project deliverables are implemented within timelines, budget and quality parameters
Ensures management is made aware of any projects that risk being off track, making recommendations and identifying actions to bring project back on track and meet project milestones
People Leadership
Provides input to manager, senior manager, and director as well as internal clients advising them on topics related to the position’s area of expertise
Demonstrates Metrolinx’s values and leadership competencies for others
Supports a team working environment that is aligned with the organization’s desire to be a “best company” to work for
