OUR MISSION
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise
leaders solve their toughest business problems and navigate change with
confidence. Our mission it to go beyond, creating meaningful experiences for our
employees and customers. Our vision is to be the go-to ServiceNow Guide,
creating extraordinary results, with ServiceNow.
NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer &
Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide
Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow
Partner of the Year”. We are #GoingBeyond
Come join our Crew!
OUR APPROACH TO WORK
At NewRocket, people are not just the backbone; they're the heartbeat. We
champion diversity, celebrate creativity, and embrace the uniqueness each person
brings to the table. Here, it's not just about a job; it's about fostering a
healthy work-life balance, creating a culture that thrives on collaboration and
innovation, and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences, not just for our clients but for
every member of our crew. Your voice matters, your growth matters, and you
matter. Join us for a journey where your uniqueness is not only recognized but
celebrated, and together, let's create something extraordinary!
YOUR CAREER
As a Solution Architect for our Customer Practice, you will be responsible for
leading the successful delivery of ServiceNow solutions and services across a
variety of product lines including CSM, FSM, FSO, and more, for large client
programs. The Solution Architect is responsible for leading and mentoring a team
of Software Engineers on projects and aligning project tasks to engineers’ skill
set. As a Solution Architect, you will be responsible for hosting workshops,
architecting, designing, and implementing solutions on the ServiceNow platform.
You will provide technical pre-sales support and input regarding solutions,
structure, and growth for complex professional services projects.
YOUR IMPACT
- Assist Pre-Sales team with scoping service engagements involving multiple
ServiceNow products.
- Serve as the primary technical point-of-contact for projects and represent
the engineering team to the customer.
- Define technical solutions aligned with client’s business problems and
ServiceNow best practices.
- Write and estimate Stories, monitor engineers’ work, and ensure quality and
delivery of development.
- Conduct demos, deliver documentation, and facilitate knowledge transfer
activities.
- Collaborate with Project Managers to address scope creep and resolve
technical issues.
- Work with Pre-sales and project managers to minimize unnecessary
customization and technical debt.
- Draft and publish technical and process documentation within the company
repository.
- Facilitate customer workshops to capture and define customer requirements.
- Research industry trends to propose product enhancements for NewRocket.
- Provide engineers with architectural blueprints and requirements for
implementations.
YOUR EXPERIENCE
- 8-12 years of experience in application development at a SaaS, PaaS, or
Enterprise Software Development Company.
- 3+ years of ServiceNow Platform Experience with a deep understanding of its
architecture.
- Experience with CSM, FSM, FSO product areas on the ServiceNow Platform.
- Strong problem-solving skills and the ability to simplify complex situations.
- Fundamental understanding of the CSM data model.
- Fundamental understanding of the key technologies relevant to the ServiceNow
integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC,
ODBC, REST, SCP, FTPS
- Proficiency with documentation software such as Microsoft Word, Excel, and
PowerPoint.
- Proven ability to lead the development and delivery of ServiceNow solutions
in client environments.
- Knowledge of ITIL and ServiceNow-specific certifications.
- Experience with Agile/Scrum methodology.
- Strong scripting skills in the ServiceNow platform.
EDUCATION & CERTIFICATIONS
- BA/BS degree in Business Administration or technology related field
preferred, or equivalent experience
- ServiceNow Certified System Administrator (CSA) required, current or obtain
within 6 months.
- Certified Implementation Specialist (specific domain area) required, current
or obtain within 6 months
- ServiceNow Pre-sales accreditations
- ServiceNow Micro-certs, nice to have!
This position may require occasional travel, both domestic and international, as
part of the job responsibilities.
WE TAKE CARE OF OUR PEOPLE
NewRocket is committed to a diverse and inclusive workplace. We value and
celebrate diversity, believing that every employee matters and should be
respected and heard. We are proud to be an equal opportunity workplace and
affirmative action employer, committed to providing employment opportunity
regardless of sex, race, creed, color, gender, religion, marital status,
domestic partner status, age, national origin, or ancestry, physical or mental
disability, medical condition, sexual orientation, pregnancy, citizenship,
military, or Veteran status. For individuals with disabilities who would like to
request an accommodation, please contact hr.us@newrocket.com
[hr.us@newrocket.com]. To learn more, visit:
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
[https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf]
