Canadian National Exhibition Association - Toronto, Ontario
Contract Seasonal Position: June 16th until Sept. 5th, 2025
About Us:
Looking for a summer job that is fun, by the waterfront and gives you access to
one of Toronto’s most iconic events? Come join our team at the Canadian National
Exhibition (CNE)!
The CNE, often affectionately referred to as The EX, is one of the top ten
agricultural fairs in North America. Learn what it takes to run Canada’s largest
community event. Get hands on experience and a behind-the-scenes look at some of
our event attractions and interactive entertainment experiences
includingconcerts, midway rides and games, shopping, exhibits, tech and gaming
hubs, food, and wacky treats!
The CNE is a cherished tradition attracting approximately 1.6 million visitors
annually over its 18-day run. Be a part of this summer tradition and help us
inspire Canadians and create memories.
Overview
Reporting to the Manager, Guest Services, you will play a key supervisory and
administrative role within the Guest Services department. You will oversee
approximately eight Call Centre staff from the pre-event period through to
Labour Day. Your responsibilities will include staff training, scheduling, and
payroll administration.
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Responsibilities
- Act as a customer service role model for staff
- Determine requirements and staffing for the Call Centre team
- Coordinate scheduling of, and conduct staff interviews
- Prepare, schedule, and deliver training materials for Call Centre staff
- Set up and equip Call Centre & Info Booth locations with all required
equipment including IT/telephones
- Prepare and maintain staff schedules for Call Centre, Information Booths,
Lost & Found and Trains.
- Prepare and submit weekly staff payroll for Call Centre, Information Booths,
Lost & Found and Trains.
- Ensure CNE policies and procedures are followed, including those pertaining
to a safe work environment
- Remain current on policies and procedures in order to provide accurate
informationthe Information Services team in order for them to provide
accurate information to our guests
- Ensure accurate logging of guest complaints in the complaints database
- Complete employee evaluations
- Other duties as assigned
Required Qualifications and Skills
- Available from Mid June- Early September
- Available to work all 18 days of the fair (August 15th – Sept. 1st)
- Available to work flexible hours, evenings and weekends during the period
leading up to and including the CNE
- Demonstrated leadership skills
- Responsible, proactive, friendly, organized
- Effective communication skills (verbal and written)
- Experience supervising staff (preferred)
- Proven organization and time management skills with attention to detail
- Strong interpersonal skills
- Experience handling complaints (preferred)
- Flexibility
- Tolerance to ambiguity
- Demonstrated problem-solving and decision-making skills
- Demonstrated ability to deal effectively with conflict
- Demonstrated focus on continuous improvement
- Adaptable to change
- Ability to work in a fast-paced, sometimes stressful environment
- Outstanding command of the English language, both verbal and written
Learned Skills
- Customer Service Skills
- Transportation & Logistics Skills
- Problem Solving Skills
- Self-motivation Skills
- Accountability
- Concentration
- Patience
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Invitation to Apply
Interested candidates should submit a resume outlining related experience and
qualifications to the attention of the CNE Summer Staffing Department. Please
note only candidates invited for an interview will be contacted.
At the CNE we are committed to fostering an inclusive, accessible work
environment, where all employees feel valued, respected, and supported.
The CNE offers accommodation for applicants with disabilities as part of its
recruitment process. If you are contacted to arrange for an interview, please
advise us if you require an accommodation.
