At Trackforce, we’re transforming how physical security operations are managed
across the globe. As the world’s leading SaaS platform for physical security
workforce management, we empower security companies and organizations with a
streamlined solution to manage their guard forces. Our technology helps teams
respond faster, operate more efficiently, and drive down costs — all while
staying focused on what matters most: safety and protection.
We support over 4,600 clients in more than 50 countries and are proud of our
growing team of 300+ professionals. With global offices that include
headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and
Wroclaw, Poland, we collaborate across borders and time zones in a dynamic
hybrid work environment that values connection, flexibility, and impact.
We’re looking for a Product Manager to lead the roadmap, development, and
innovation for a key part of the TrackTik product portfolio. This role is ideal
for a strategic, customer-obsessed product expert ready to reimagine the future
of workforce and security operations management. It is an opportunity to shape
the future of security technology and make a lasting impact in a growing global
company
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Key Responsibilities:
- Define and champion the roadmap for your area of the product, aligned with
customer, market, regulatory, and business needs.
- Own the product lifecycle end-to-end—from ideation and design through
development, launch, and go-to-market execution.
- Leverage data-driven decision-making and a strong understanding of business
drivers and metrics for your product to continuously refine product/market
fit.
- Build strong feedback loops with customers, users, and partners to identify
pain points, unlock opportunities, and drive continuous innovation.
- Collaborate closely with engineering, design, and cross-functional
stakeholders to prioritize initiatives and translate ideas into scalable
solutions.
- Deeply understand customer pain points and develop clear, concise
requirements and user stories to improve the product and delight customers
- Align and influence leadership across the organization through clear
communication and strategic insight.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, Business, Economics, or a
related field—or equivalent practical experience.
- 4+ years of experience in product management, including a proven track record
of leading B2B SaaS product development and launches
- Demonstrated success in managing roadmaps and product backlogs
- Strong analytical and problem-solving skills with the ability to define clear
metrics and make data-informed product decisions.
- Experience working with distributed, cross-functional teams in agile
environments.
- Excellent written and verbal communication skills with a knack for
simplifying complex concepts for executive audiences.
- Understanding modern product management principles and frameworks.
Preferred Qualifications:
- MBA or advanced degree in a related field.
- Proficiency in both quantitative and qualitative research and experimentation
to validate hypotheses and optimize features.
- Domain expertise in physical security, guard force management, or adjacent
industries.
- Experience building products that leverage AI/ML and big data analytics.
- Familiarity with enterprise-level B2B software design, scalability, and
customer lifecycle.
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Why Join Trackforce?
We're passionate about building a workplace where innovation, growth, and
purpose come together. Whether you're in the office or working from home part of
the week, you'll be part of a collaborative team that’s committed to delivering
real value to our customers — and having fun while doing it.
At Trackforce, we live by our core values:
· Foster Curiosity
· Lead with Empathy
· Take Ownership and Be Accountable
· Empower Diversity
· Be True and Act with Integrity
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At Trackforce, we are committed to providing a workplace that is inclusive,
respectful, and free from discrimination. We do not tolerate discrimination or
harassment of any kind, whether based on race, color, nationality, ethnic or
social origin, religion or belief, sex, gender identity or expression, sexual
orientation, age, disability, marital or family status, or any other protected
status under applicable local laws.
We believe that a diverse and inclusive team fosters innovation, collaboration,
and stronger business outcomes. Employment decisions are made based on
qualifications, merit, and business needs. We are proud to be an equal
opportunity employer and to comply with the employment laws of the countries
where we operate.
