We are excited to offer an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a French Bilingual Account Specialist, you will be an advocate for our merchants and internal Chase partners, offering resolutions to payment processing, technical troubleshooting, and addressing general inquiries. You will provide phone support to our US and Canadian merchants, ensuring first call resolution with empathy and respect.
Job Responsibilities:
Take ownership of each customer interaction while treating customers with respect and responding with empathy.
Approach problems logically and with good judgment to ensure first call resolution for each customer.
Navigate multiple applications while staying engaged with our customers.
Demonstrate personal excellence including punctuality, integrity, and accountability.
Demonstrate extreme adaptability in a fast-paced environment.
Abide by all applicable regulatory and department practices and procedures.
Work independently and in a team environment.
Required Qualifications, Capabilities, and Skills:
Minimum of one year of customer interaction or customer support experience is required, either by phone or face to face.
Must be willing to work in an environment that requires 100% phone-based customer interaction.
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment.
High School Diploma or equivalent required.
Bilingual proficiency in French and English is required.
Ability to work flexible hours, including weekends and late shifts.This position offers a shift premium for those scheduled between 3:30 PM and 12:00 AM.
This role requires working in the office five days a week.
