MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 5,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s.
We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion.
We are looking for an IT Technician passionate about helping others who want to grow alongside MaintainX.
Responsibilities:
Support, lead, and collaborate in the organization of the process and practices of the IT team.
Provide technical support and information to users.
Collaborate in strategic planning of hardware and software procurement.
Maintain hardware and software inventory.
Document and share IT processes.
Collaborate with the security team to ensure workstation and network security.
Maintain relationships with different employees and departments.
Act as a key resource for configuring, supporting, and procuring hardware and software components.
Requirements:
5+ years of IT technician experience
Aptitude for troubleshooting and problem-solving
Experience in customer service
Knowledge of computers and their hardware components
Experience with supporting MacOS, Windows and Linux
Experience with Google Workspace
Experience with Mobile Device Management solutions (Kandji/NinjaOne)
Basic knowledge of networking
Ability to prioritize tasks when under pressure
Familiar with Windows and macOS
A DEC in computer science technology or equivalent
Excellent written and verbal communication skills in English
Extra consideration for candidates with the following:
Excellent written and verbal communication skills in French
Knowledge of command line tools
Experience with security tools
Ability to communicate technical information clearly to less technical users
Ability to adapt quickly to an existing, complex environment, and learn new concepts and software
Self-motivated, independent, detail-oriented, responsible team player, exhibiting exceptional relationship management skills
Professionalism and integrity
Strong interpersonal and written communication skills
Ability to work in a fast-paced environment
About us:
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
