D2L is a cloud company that is modernizing education and building the Future of
Work. The old models of teaching and learning are in the midst of the largest
transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric
experience – and deliver improved retention, engagement, satisfaction, and
results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation
learning environment and solutions to engage and inspire learners. And most
importantly, by giving customers a platform that is easy, flexible, and
smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same
mission in the years ahead: to transform the way the world learns – and by doing
so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a
real person reviews resumes! They are excited to read more about what amazing
things you could add to D2L.
JOB SUMMARY:
Implementation & Training Services helps new and existing customers successfully
onboard and launch with D2L products. We prioritize partnering with our
customers, by adopting a consultative approach.
As a Strategic Program Manager, you will bring your expertise and experience to
support the client’s digital transformation. You are responsible for the
planning and successful execution of complex projects and programs. You will
help define and setup program governance and support all Steering Committee
conversations. You will help coordinate the communication, resources and efforts
required to support clients with multiple complex workstreams. Strategic Program
Managers need to be looking at the larger picture and is able to help the
customer define and articulate a program’s strategy and objectives and assesses
how it will impact a business. The Strategic Program Manager needs to have a
good balance of understanding D2L's needs and the customer's needs. Being a
trustful partner and the client's primary point of contact, you will
work closely with Sales, to discover and understand the client vision; lead the
implementation team through the client onboarding process including installation
and customizations; and support the transition to the account management team by
providing oversight of targeted consulting, customizations, and
post-implementation projects. You may also be involved in assisting product
customization, product roadmap planners, and forecasting needs for strategic
clients. Travel may be required.
The role has responsibilities that traverse a broad spectrum of project,
business, and technical accountability including: program
management, requirements facilitation, business analysis, change management,
communications, and solution implementation.
HOW WILL I MAKE AN IMPACT
- Program management:
- Understands the client high level vision, goals, objectives, and success
criteria and communicates that client vision to appropriate groups
throughout the client life cycle
- Work with the client to solidify the scope of the engagement and ensure
there are proper boundaries in place to limit scope creep
- Help client understand all of the workstreams that need to be considered
when going through transformational change
- Help clients build out change management and communication plans to support
the roll out
- Assist client to build out a proper governance plan to support the full
roll out and beyond
- Assist the client in building out a controlled launch plan taking into
consideration all of their business needs, validation requirements and
competing priorities to ensure a smooth successful launch
- Synchronizes client expectations and D2L product and service capabilities
as both the client vision and product evolve
- Coordinates external and internal communication to decrease duplication or
misapplication of effort and increase alignment of internal resources and
client vision
- Resolution of issues within the program and, where necessary, the
escalation of issues to senior management
- Management of partner projects (as applicable)
- Ensures maximum efficiency in the allocation of resources and supports
internal planning of personnel and resource needs
- Proactively monitors client success metrics and provides strategic advice
for planning future projects
- Develops and manages all program documentation; obtains appropriate client
and D2L approvals and sign-offs
- Determines, monitors and reviews all project economics to include costs,
operational budgets, staffing requirements, resources, and risk
- Develops project control and reporting procedures and manages changes in
operational plan
- Coaches and advises team members to accomplish project goals, to meet
established schedules, and resolve technical/operational issues
- Conducts post project reviews and provides client reporting and internal
feedback for continuous improvement
- Report progress to senior management both internally and externally
- Client relationship management:
- Contribute to and participate in strategic account planning with client,
account management, and other stakeholders
- Promote a partnership relationship by listening to client product advice;
supporting client research; and, maintaining frequent communication and
collaboration
- Internal knowledge and process improvement:
- Functions as a leader for other project managers by mentoring and assisting
in analyzing client’s business requirements to deliver a successful
implementation and internal processes.
- Keep client and process documentation up to date
- Promote knowledge sharing within the company
- Partner with colleagues from other departments to ensure that our key
program objectives are met
- Contribute to internal improvement initiatives as required
- Keep up to date with D2L and partner products and processes
- Keep up to date with new technology trends to help facilitate client
learning solutions
- Participate in other billable and non-billable responsibilities as
required
Please Note: This is a client billable role. This means that each week you will
be required to fill out a timesheet for time spent against each client
engagement as well as time spent on internal initiatives. The majority of your
time will be spent on customer work.
WHAT YOU'LL BRING TO THE ROLE:
Competencies
- Excellent oral and written communication skills to express ideas and
information clearly, concisely, and effectively, adapting communication style
to suit different audiences and can convey complex concepts in a
straightforward manner
- Ability to instill confidence and influence customers decisions in a
consultative manner as a trusted advisor
- Outstanding organizational skills in order to manage multiple priorities and
establishes timeframes and resources that are reasonable and attainable
- Strong analytical and problem-solving to track record of identifying issues,
gathering relevant information, and employing critical thinking to propose
effective solutions
- Ability to deal with ambiguity
- Ability to switch between tasks seamlessly, prioritize effectively, and meet
deadlines consistently
- Ability to share their expertise and knowledge effectively, providing
constructive feedback and personalized guidance to team member
- Capability to establish and sustain executive-level relationships, fostering
strong connections with key stakeholders
Skills
- Strong knowledge of the practices, procedures and foundation of project
management, with the ability to handle many small projects at one time or a
few medium-sized concurrent projects
- Proven ability to establish strategic outcomes and measurements
- Proven ability to build and maintain relationships at the executive level
- Hands-on experience in data analysis and the ability to create both
statistical and narrative reports for presentation purposes
- Competency in the use of the MS Office suite of tools
- Acumen with Artificial Intelligence tools
Work Experience
- Minimum 8 years’ experience Professional Services project management,
including delivering client software implementations throughout the
end-to-end project lifecycle
- Successfully executed on large scale implementation projects
Education
- Bachelor’s degree in either Technology, Computer Science, Information
Systems, Engineering, Business, or a related discipline
- MBA or related graduate degree preferred
- PMP or PgMP is an asset
- Change Management an asset
The expected base salary range for a new hire in this role is listed below. The
annualized base salary offered is determined by each candidate’s relevant
knowledge, skills, education, training and experience. It is aligned to ensure
both internal and external competitiveness using market data for the geographic
location and industry. As part of the total compensation at D2L the role may be
eligible for additional benefits including a Wellness Subsidy, Equity Grants,
Variable Incentive, and more.
Base Salary Range
$92,500—$131,000 CAD
Don’t meet every single requirement? We strongly encourage you to still apply!
At D2L, we are committed to creating a diverse and inclusive environment. We
encourage your application even if you don't believe you meet every single
qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of
your life. While some of our perks and benefits may vary depending on location
or employment type, we are proud to provide employees with the following
through #LifeAtD2L [https://www.d2l.com/careers/blog/]:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through
our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final
assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial
planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and
Melbourne.
