Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
Registrar and Information Services is the first point of contact for students both current and future. If a student has a question, they reach out to our unit. We are here to assist students with navigating the University.
About the Role
As the first point of contact at Student Services, you handle diverse inquiries about SFU's educational programs, student records, administrative deadlines, financial assistance, government programs, and university policies. Additionally, you issue official documentation like transcripts, confirmation letters, and process payments for tuition and services. As part of the role you will also produce photo identity cards and maintain the card production equipment.
Full Job Description
Qualifications
High school graduation and general courses or training of moderate duration (one semester equivalent) including word processing, database and spreadsheet applications and in office practices. 3 years of related experience, including experience processing large volumes of cash/debit and credit card transactions, balancing receipts, providing customer service and using database applications. An equivalent combination of formal education, certificate/program of study and experience is acceptable.
Ability to use database, spreadsheet, and word processing applications (e.g., SIMS, Excel, Word) at an intermediate level.
Excellent oral, written, and interpersonal communication skills.
Excellent customer service skills.
Excellent analytical, reasoning and problem-solving skills.
Ability to handle confidential and sensitive material with discretion.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):
3 weeks’ vacation (prorated for the first year)
Hybrid-work program for eligible positions
Employer paid defined benefit pension plan
On-campus tuition waiver for employees and their immediate family members
Funding for professional development expenses
And more! View our benefits brochure
Prorated for part-time employees
Additional Information
For external candidates, the starting salary is the first step of the salary range.
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.
