Bus Control Officer

MX Career Site • Remote • 19h ago

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team. Our Bus Fleet Maintenance & Engineering office are seeking 3 Bus Control Officers to Provide oversight and coordination of the daily operation of non-revenue buses at various Bus Services Facilities. Ensure buses are delivered in a clean, safe, efficient, economical, courteous, and timely manner and available for service. Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture. We support this commitment by providing: Competitive Pension Plan Employee learning & development programs and reimbursement Recognition of prior Public Service for Vacation Entitlement Employee Assistance and Wellness Benefit Programs Parental Leave top-up, lactations accommodation and childcare partnerships Menopause Policy Employee Resource Groups Location - Oshawa and Streetsville Garage Shift details : This role follows a continental shift schedule, which typically involves working 12-hour shifts for a set number of consecutive days, followed by an extended period of rest days. This schedule supports 24/7 operational coverage while offering employees predictable time off and work-life balance. Shift duration :10 or 12 hours a day (40 hours/week) Oshawa: Shift Schedule: Week 1 Mon / Tues - Off Wed / Thurs - Works Fri/Sat/ Sun Week 2 off Mon/Tue Works Wed/ Thurs - Off Fri/Sat/Sun Streetsville: 10hr shift - Shift Days are Thursday/Friday/Saturday/Sunday and Off Days are Monday/Tuesday/Wednesday What will I be doing? Assesses current operation, investigates, and makes recommendations for improvements to key stakeholders (e.g. BFM, Bus Operations, etc.) Periodically reviews and provides oversight and guidance to wash bay employees, bus drivers and garage operations employees for the purpose of completing the required M7 entries and other MTO forms Identifies and follows up on all service irregularities and reports discrepancies to Superintendent/Supervisor including recommendations for resolution Plans and coordinates parking and bus movement for all buses on property or arriving on the property from various stakeholders (vendors, Bus Operations, etc.) Effectively coordinates the staging of buses ready for service in partnership with key stakeholders (e.g. Bus Operations, NOC, etc.) Provides bus availability information to key internal stakeholders (e.g. BFM and Bus Operations, Supervisors, Director, office staff, vendors, etc.) Tracks and coordinates all out of service buses, both on property and moving off property to vendors, monitors return timelines, and follows up with BFM Supervisors and/or vendors to ensure that buses are returned to service in a timely manner Plans and coordinates with Service Line team to ensure bus availability at all B Facilities Provides reports to identify and track trends that can influence service levels Captures and reports work not completed from the previous shift to BFM Superintendent/Supervisor to remedy Reports deficiencies and any major service disruptions to expedite service recovery and minimize the impact service level Attends and participates in meetings as required Performs other duties as assigned Liaises with Bus Operations, Bus Garage Operations, vendors, and other stakeholders, to obtain information, provide information and discuss and help resolve any operational issues Assists Superintendent with response to stakeholder and customer complaints Assists with the update of processes, procedures, and manuals to ensure alignment with department goals, corporate policies and objectives Gather information to assist with recommendations for improvements Extracts data/information from multiple sources to develop and produce statistical reports for leadership review Drives continuous improvement in process with respect to which this position has ownership Performs duties and responds to emergent issues with a sense of urgency Operate autonomously and make effective and timely decisions with or without input Participates in meeting bus flow objectives and activities within budgetary limits Monitors bus flow progress to ensure that objectives are met on time, and that anticipated business results are achieved Lead with accountability, respect, integrity, and urgency Plan, facilitate and professionally coordinate bus movements Retrieves, compiles, and inputs data into electronic tracking system, tracking costs to prepare status reports and updates for management. Compiles data for use in the preparation of reports and/or annual budget preparation activities Makes decisions that drive optimal bus utilization and usage Effectively communicates with all levels of employees both orally and in writing to share information, including unpopular or contentious, or to respond to inquiries What Skills and Qualifications Do I Need? Completion of a diploma in Business Administration, Transportation Management, or a related discipline – or a combination of education, training and experience deemed equivalent Minimum two (2) years’ related experience G Driver’s License is required for travel from work location to other sites as required. Must meet and maintain the MX corporate standard for a good driving record. Must be able and willing to upgrade license to CZ if required. Knowledge of the Highway Traffic Act, related legislation, and licensing requirements would be assets Knowledge of Lean Principles and experience in the bus industry would be assets Customer service orientation focused to meet the needs of the public Experience collaborating and building partnerships with internal and external stakeholders Experience leading simultaneous activities to tight deadlines, monitoring activities for adherence to timelines, and performance objectives Written communication skills and intermediate experience with computer applications (e.g. MS Outlook, Word, Excel, Power Point) databases, tracking systems, and other application software, to prepare a variety of correspondence, documents or reports Standard office computer applications Interpersonal skills and oral/written/presentation skills to maintain and update manuals Shift work outside ordinary business hours 24x7x365 (e.g. evenings, weekends and holidays) to accommodate Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations. Accommodation: We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com. Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.