Position Summary: Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of employees, guests, the facility and company assets at the site level. Ensures adherence to all general orders, policies and procedures while contributing to a safe and welcoming work environment for all employees. Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.
Key Accountabilities:
Greets guests and controls access to casino
Monitors, documents and reports internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; prepares electronic statements via a non-gaming record keeping system
Enforces restricted access by unauthorized persons
Observes cashier transactions, slot drops, chip/hopper fills and transfers; escorts cash and cash equivalent movements; may assist in fills, credits, drops and key control
Tags and reports found property; transfers items to Lost and Found
Conducts regular patrols of the facility interior and exterior as directed
Escorts guests and employees as directed
Performs identification checks as required
Refers disputes to the Security Shift Manager
Performs crowd control as directed
Responds to emergency situations as requested; takes steps to rectify problems while minimizing casino liability
May perform electronic surveillance of non-gaming facilities, including exterior and adjacent properties at some locations
May enroll guests in the Self-Exclusion Program at some locations
Communicates effectively with all appropriate operational departments
Follows GEM customer service standards, connecting with internal and external guests to deliver an exceptional experience to internal and external guests every day
Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualification Requirements:
Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude!
High School Diploma
Serving It Right, Smart Serve or IGB certification
Must be willing to recertify for Use of Force every 3 years
Occupational First Aid Level 2 an asset
Can understand, speak and write English; fluency in other languages an asset
Previous security experience an asset
Work Environment Considerations:
Regular casino environment, standing and walking for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal or physical abuse, non-traditional work hours
