Senior Deal Operations Analyst

SOCi • Vancouver • 2w ago

SOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for an experienced Senior Deal Operations Analyst. The Senior Deal Operations Analyst serves as the primary point of contact for the Sales team, providing hands-on support in building quotes, structuring deals and guiding opportunities through to close. Operating within a case queue model, this role manages incoming DealOps Support requests submitted via ticketing systems, addressing a wide range of deal types on a case-by-case basis. The ideal candidate is detail-oriented, responsive, and experienced in navigating SaaS deal structures, working cross-functionally with Finance, Legal and Revenue Operations to ensure accurate, compliant and timely deal execution.

The Deal Operations team is at the forefront of driving revenue growth and ensuring the success of our sales efforts. This department is responsible for managing the end-to-end deal lifecycle, from opportunity identification to contract negotiation and execution. By collaborating closely with sales, finance, legal and other cross-functional teams, the Deal Operations plays a pivotal role in optimizing deal structures, maximizing profitability and accelerating deal velocity.

SOCi expects to pay a total compensation in the range of $57,000 to $90,000 CAD. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

Who We Are

SOCi is one of the fastest growing technology companies in the United States, ranking on the Inc. 5000 Fastest Growing Companies in America list for the last seven consecutive years. The leader in AI-powered marketing solutions for multi-location businesses, SOCi is trusted by nearly 1,000 top brands including Ford, Ace Hardware, Kumon, Liberty Tax, and more. At SOCi, our vision is to empower people to do what they love by providing intelligent software that can do the rest. SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. View more on our Awards & Accolades here [https://www.soci.ai/culture/]!

How You’ll Make an Impact

Provide operational support across the full sales deal lifecycle, including quote creation, approvals and contract execution.
Serve as a trusted advisor to sales teams, offering guidance of best practices and contract terms to drive successful deal execution.
Partner with Finance and Legal to ensure deals are financially sound, contractually compliant and aligned with company policies.
Collaborate with Revenue Operations, Sales Operations and other internal stakeholders to support process enhancements and tool improvements.
Support complex or non-standard deals, providing tailored assistance while maintaining consistent communication and alignment with leadership.
Be willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
Ensure accuracy and completeness of deal documentation by maintaining organized records and updating systems in a timely manner.
Monitor deal progress to identify potential bottlenecks and proactively escalate issues when needed.
Maintain knowledge of internal policies and processes to ensure consistent application across all deals.
Support reporting and metrics tracking by providing data and insights on deal volume, turnaround times, and approvals.
Assist with training and onboarding of sales team members on deal desk processes, tools, and policies.

What You’ll Need to be Successful

Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
Must Have:
- 3-5 years of experience in deal desk, deal operations analyst, sales operations or a similar role within a SaaS or technology company.
- Experience with CRM systems (e.g. Salesforce) and knowledge of CPQ tools (e.g.DealHub CPQ)
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Demonstrated ability to work independently and collaboratively in a cross-functional team environment.
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
Education:
- Bachelor’s degree in business administration, finance or related field

Working Conditions

Schedule flexibility during End of Month and End of Quarter
Desk job
Core hours can float to Central/Eastern/Pacific time zones for coverage as needed

This position will remain open with applications due by October 25, 2025. This position is being hired on an urgent basis. The application window may close before October 25, 2025. if SOCi receives a sufficient number of applications to select a candidate prior to that date.

What SOCi Provides to You

Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
Flexible Work Environment (full-time, non-contract roles only)
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe!

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai [soci.ai] for more information.

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable).

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