Amazon Ads is looking for a Programmatic Solutions Consultant to support
customers using our demand-side platform, Amazon DSP.
As a Programmatic Solutions Consultant (PSC), you will manage the end-to-end
experience of our enterprise customer, known as programmatic trading desks. You
will drive success by developing customer expertise in our programmatic
advertising DSP. The Programmatic Solutions Consultant has experience in
advertising technology and the programmatic advertising domain, and is
leveraging this expertise to help our customers meet and exceed their business
objectives. In this customer-facing role, you will work closely with
programmatic traders at agencies/advertisers, as well as Amazon Ads internal
sales, product, and support teams to address customer needs.
Key job responsibilities
- Owning the relationship with programmatic trading desk managers, engaging with
multiple customer organizational levels to understand business objectives
- Providing services such as onboarding, trade desk support plans, feature
training, continuous product usage consultation, and industry best practices
- Analyzing and interpreting data to identify improvement areas, root causes,
and formulate enablement and adoption recommendations
- Driving the evolution of Amazon DSP by assisting customers with product beta
participation, capturing customer feedback, and collaborating closely with
cross-functional Amazon teams (Product Management, Engineering, Analytics, and
Specialists)
- Defining and improving processes and tools for the Programmatic Solutions
Consultant team to better serve customers
A day in the life
A typical PSC engagement with our customers could include onboarding new
traders, delivering trainings on new product features, assisting a customer with
a beta feature, consulting in business strategy and planning discussions,
providing oversight in execution of campaign strategy, developing campaign
optimization recommendations and monitoring their impact, conducting deep dives
to determine root causes of issues and informing customers of the best course of
action.
You will advocate for customer in internal forums, provide troubleshooting
support and triage when needed, and simplify and propagate customer feedback to
inform product and services design. PSCs operate as trusted advisors to
customers every day, and ensure customers gradually develop into a proficient
users of our DSP, who see Amazon DSP as their preferred means to their goals.
You will be passionate about understanding customer objectives, and address them
using our book of services and engagement best practices, to drive adoption of
Amazon technologies. Your ownership, curiosity, and domain knowledge will allow
you to comprehensively understand the details of our offerings and be able to
speak to these to our customers with passion, authority, empathy, and clarity.
About the team
Amazon Ads helps brands create experiences that delight customers and deliver
meaningful results. With 300+ million worldwide active customer accounts, and
first-party insights based on shopping, streaming and browsing signals, brands
can craft relevant campaigns that enhance customer experiences. Our solutions on
Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships
with third-party publishers and exchanges make Amazon Ads the ultimate amplifier
for brands to reach the right audiences in the right places, both on and off
Amazon.
Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is
becoming increasingly popular with major advertisers and agencies worldwide. We
believe we understand e-commerce advertising better than anybody else and want
to turn it into a science of its own that all users can leverage for their
programmatic advertising.
Here at Amazon Advertising, we embrace our differences. We are committed to
furthering our culture of inclusion. We have 13 employee-led affinity groups,
reaching 40,000 employees in over 190 chapters globally. We have innovative
benefit offerings, and host annual and ongoing learning experiences, including
our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)
conferences. Amazon’s culture of inclusion is reinforced within our 14
Leadership Principles, which remind team members to seek diverse perspectives,
learn and be curious, and earn trust.
Our team puts a high value on work-life balance. We believe striking the right
balance between your personal and professional life is critical to life-long
happiness and fulfilment. We offer flexibility in working hours and encourage
you to find your own balance between your work and personal lives.
Our team is dedicated to supporting new members. We have a broad mix of
experience levels and tenures, and we’re building an environment that celebrates
knowledge sharing and mentorship. We care about your career growth and strive to
assign projects based on what will help each team member develop into a
better-rounded professional and enable them to take on more complex tasks in the
future. Basic Qualifications: - 4+ years of experience in programmatic
advertising in a consultative role, providing hands-on customer service
- Experience in digital advertising and client facing roles
- Experience with annual brand and media planning
- Experience (technical and operational) with multiple domain areas of
programmatic advertising technologies (DSP, RTB, bid shading, machine learning
optimization, ad verification, ad tracking, ad attribution, bidding engines,
second-price vs first-price auctions, pixel and tag managers, cookies,
viewability, etc.)
- Experience in digital advertising and client facing roles with a focus on data
analysis
- Experience owning relationships with programmatic decision makers
- Experience with annual brand planning and media planning
- Ability to effectively present to and confidently communicate with
business-to-business (B2B) customers, including facilitating onboarding and
training, or presenting plans to customer leadership (e.g. Head of Programmatic
at an agency or advertiser)
- Bachelor’s degree in marketing, communications, or equivalent work experience
- Fluency in English Preferred Qualifications: - Experience in e-commerce or
online advertising
- Experience in omni-channel marketing, search engine marketing or search engine
optimization
- Experience in digital analytics and/or DMP, CDP
- Vertical specialization (e.g. in entertainment, automotive, etc.) within
programmatic advertising
- Proficient oral and written communication skills with ability to establish
credibility with technical and non-technical business owners
- Organizational skills including prioritizing, scheduling, time management, and
meeting deadlines
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
