WHO WE ARE
ABOUT STRIPE
Stripe is a financial infrastructure platform for businesses. Millions of
companies - from the world’s largest enterprises to the most ambitious startups
- use Stripe to accept payments, grow their revenue, and accelerate new business
opportunities. Our mission is to increase the GDP of the internet, and we have a
staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone's reach while doing the
most important work of your career.
ABOUT THE TEAM
The Professional Services (ProServ) Strategy & Operations team drives business
changes related to tooling, processes, and policies. We facilitate incremental
improvements in productivity to help ProServ deliver solutions and enhance
Stripe's revenue. Our global team spans the Americas, Europe, and Asia Pacific,
composed of business partners working directly with ProServ and technical
resources managing tools, data, analytics, and operational activities. Your
efforts will have a significant impact on supporting a rapidly scaling sales
organization while ensuring that customers—from global enterprises to ambitious
startups—can efficiently adopt and integrate Stripe's capabilities.
WHAT YOU’LL DO
As a Salesforce Administrator in the ProServ Strategy & Operations team, you
will design and build configurable capabilities, APIs, and tools. You will be
the main person responsible for our new project management system (Certinia)
built on Salesforce and partner with the Seller Systems team. Once established,
you will be responsible for the day-to-day management and optimization of our
Certinia environment. You’ll work closely with business stakeholders to gather
requirements and translate them into scalable solutions, ensuring the platform
supports our teams effectively. Your role will include managing users,
permissions, and security, maintaining data integrity, and designing dashboards,
reports, and automations that provide meaningful insights. You’ll serve as the
go-to resource for end-user support and training, helping drive adoption and
efficiency across the organization. This is a unique opportunity to
rebuild/replace our core platform, driving significant efficiencies and playing
a key role in our success over the coming years as we scale.
RESPONSIBILITIES
- Manage and configure Certinia/SFDC, including user setup, profiles, roles,
permissions, and security settings
- Maintain data integrity with regular audits, deduplication, imports/exports,
and validation rules
- Support and train end-users, troubleshoot issues, and serve as the primary
point of contact for Certinia/SFDC related questions
- Build and manage objects, fields, page layouts, record types, flows, approval
processes, and dashboards/reports
- Collaborate with business stakeholders to gather requirements and implement
scalable solutions by designing holistically, with a focus on flexibility and
maintainability
- Work with engineers across the company to build new features that scale
globally to all our Sellers.
- Maintain a collaborative environment, engaging in discussions and
decision-making processes with stakeholders within various domains at Stripe.
- Unlock the value of Stripe’s data to improve ProServ processes
WHO YOU ARE
We're looking for someone who meets the minimum requirements to be considered
for the role. If you meet these requirements, you are encouraged to apply. The
preferred qualifications are a bonus, not a requirement.
MINIMUM REQUIREMENTS
- 5+ years of Salesforce development experience
- Salesforce Advanced Administrator (ADM-211) certification
- Experience with SOQL/SOSL and Apex
- Sales and Service Cloud Consultant certification
- Experience with Atlassian tools including Jira and Confluence, Twilio APIs or
Twilio Flex, and other CRMs and customer support tools such as Front App,
Zendesk, Intercom, Khoros, etc.
- Experience with data migration, integrating Salesforce with other
platforms/services
- In-depth understanding of the capabilities and constraints of the Salesforce
CRM application architecture
- Experience with software development in APEX or other programming languages,
especially Ruby and Javascript (React, Typescript)
- Experience with data analytics and reporting (SQL, dashboards), and using or
configuring monitoring tools such as Prometheus or Grafana
- The skills to build holistically – from specs and documentation to
implementation, testing, deployment, and measuring impact
- You are capable of working in ambiguous fast-moving environments and have a
curiosity to learn the domain to a deep level
- Enjoy being a generalist working on both the frontend, backend, and anything
it takes to solve problems and delight users both internally and externally
PREFERRED QUALIFICATIONS
- Salesforce Platform Developer certification
- Experience working in high-growth teams similar to Stripe
- Experience with Professional Services
- Experience in the Payments industry
