We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe
everyone should have access to the food they love and more time to enjoy it
together. Where others see a simple need for grocery delivery, we see exciting
complexity and endless opportunity to serve the varied needs of our community.
We work to deliver an essential service that customers rely on to get their
groceries and household goods, while also offering safe and flexible earnings
opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the
team to help push our shopping cart forward. If you’re ready to do the best work
of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees
have the flexibility to choose where they do their best work—whether it’s from
home, an office, or your favorite coffee shop—while staying connected and
building community through regular in-person events. Learn more about our
flexible approach to where we work. [https://instacart.careers/remote/]
Overview
About the Role
As the Manager - Business Systems, you will lead a team of skilled Salesforce
Admins, providing guidance, mentorship, and support to help them deliver their
best work. You’ll ensure the team is aligned with key business objectives, track
and prioritize deliverables, and create a positive, growth-oriented environment
where everyone can thrive. Reporting directly to the Director, you’ll play a
pivotal role in driving operational success across Salesforce Sales and Service
initiatives while empowering your team to achieve their career goals.
This role is perfect for someone who enjoys solving challenges collaboratively,
values long-term solutions, and takes a people-first approach to leadership.
Together, we’ll Go Far Together, fostering trust, innovation, and success for
the entire Business Systems team.
About the Team
The Business Systems Team is the driving force behind our Salesforce Sales and
Service operations. As a team that supports critical systems and infrastructure,
we ensure seamless processes and effective workflows that align with business
objectives. By joining this team, you are contributing to building the backbone
that powers our organizational growth. We’re guided by collaboration,
responsibility, and a dedication to taking care of one another—so no challenge
is too big, and no effort goes unnoticed.
About the Job
- Lead, mentor, and guide a team of Salesforce Admins, enabling them to deliver
high-quality work.
- Track, manage, and prioritize team deliverables, ensuring alignment with
business goals and deadlines.
- Facilitate career development conversations with team members, supporting
their aspirations and helping them achieve career growth.
- Ensure the team maintains a healthy work-life balance by monitoring workloads
and preventing burnout.
- Provide regular updates on team progress and project statuses to the
Director.
- Support process optimization and contribute to the team’s overall success
using your Salesforce expertise.
- Foster a positive team environment driven by collaboration, transparency, and
mutual respect.
About You
Minimum Qualifications
- 8+ years of experience in IT with a proven track record of success.
- 3+ years of experience as a Manager in Business Systems or Business
Technology teams.
- Salesforce Admin certification with hands-on Salesforce expertise.
- Strong organizational skills with the ability to juggle priorities and keep
deliverables on track.
- Excellent communication skills to foster collaboration and reporting clarity.
Preferred Qualifications
- Salesforce Sales and Service Cloud Consultant experience.
- A deep understanding of Salesforce configurations and best practices.
- Exceptional leadership skills, with a passion for mentoring and developing
team members.
Instacart provides highly market-competitive compensation and benefits in each
location where our employees work. This role is remote and the base pay range
for a successful candidate is dependent on their permanent work location. Please
review our Flex First remote work policy here
[https://instacart.careers/flex-first/]. Currently, we are only hiring in the
following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills
required for the role. Additionally, this role is eligible for a new hire equity
grant as well as annual refresh grants. Please read more about our benefits
offerings here [https://instacart.careers/taste-of-instacart/].
For Canadian based candidates, the base pay ranges for a successful candidate
are listed below.
CAN
$140,000—$155,000 CAD
