This is a DUAL leadership role within the Count Department. Responding to the business, the Dual Count Supervisor will split their time between Supervisory and Regular Count Team Attendant duties.
Position Summary
Under the general supervision of the Cage & Count Manager, this position is responsible for verifying, documenting, removing and reconciling counts/assets and monitoring the day-to-day activities of the count team. This role must contribute to a safe and welcoming work environment for all. Above all else, must embrace and be aligned with Casino New Brunswick’s culture and philosophy of providing outstanding entertainment experiences.
Key Accountabilities
Monitors count teams; provides input for employee performance objectives and evaluations
Prepares count room, drop boxes, cash cassettes and drop carts
Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports
Reports all discrepancies and suspicious cash and cash equivalents
Participates in corporate count training and assist in conducting site training
Responds to, resolves or escalates count issues
Performs regular preventative maintenance on count equipment as per schedule
Communicates effectively with all appropriate operational departments
Builds strong working relationships with guests and employees
Complies with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualification Requirements
High School Diploma; Post Secondary education an asset
Minimum 2 years of experience in high volume cash handling
Supervisor experience is an asset
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).
Work Environment Considerations
Regular back-office environment, fast paced with multiple priorities, deadlines and deliverables; requires extended period of standing, walking, bending and may lift up to 35 lbs.
The role requires a flexible schedule that adapts to business needs, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.
