As a Key Account/Business Operations Manager, you will be the operational
backbone for one of the brand accounts. This role blends inside sales support,
production coordination, and client communication, ensuring that every order
runs smoothly from concept through delivery. You will be the point of contact
for this client, while working closely with internal teams (sales, design,
production, logistics, suppliers) to manage timelines, artwork approvals,
purchase orders, and production flow. The position includes a base salary of
$70,000 to $80,000 plus bonuses and additional perks!
THE COMPANY & CULTURE
Our client was founded in 2008 out of a college dorm room and has since grown
into one of Canada’s fastest-growing custom apparel companies. With over 15
years of expertise and millions of prints produced, they manage the full process
from design and manufacturing through to distribution. Today, the company
employs more than 60 people and prides itself on a diverse, creative team that
lives by the philosophy: great people make great clothing. Headquartered in the
GTA with an additional regional office in Los Angeles, the business is in
high-growth mode and remains both design-driven and customer-focused. Their
impressive client roster includes Uber Eats, Mark’s, Labatt, and Girl Guides,
among other leading brands.
THE LOCATION
- Office location – North York, ON
- This is a hybrid role - average about 2 days work from home/3 days work from
the office
THE PRODUCT/SERVICE
- Custom apparel design, production, decoration, labels & finishing, and
fulfillment & E-Commerce
PROSPECTIVE CUSTOMERS
All industries, including but not limited to collegiate, corporate, food and
beverage, entertainment, retail, and private labels. Primarily selling to the
Marketing Manager, Purchasing Manager, and Buyer.
THE POSITION
As a Business/Business Operations Manager, you will be the operational backbone
for one of the brand accounts. This role blends inside sales support, production
coordination, and client communication, ensuring that every order runs smoothly
from concept through delivery. You will be the point of contact for this client,
while working closely with internal teams (sales, design, production, logistics,
suppliers) to manage timelines, artwork approvals, purchase orders, and
production flow.
SALES CYCLE & PRODUCT VALUE
- Average sales cycle: 3-6 weeks
- Average product value ranges from $5K to $10K
TYPICAL DAY & DUTIES
- Serve as the daily point of contact for the assigned brand account, providing
product knowledge and professional communication.
- Review client orders and artwork to ensure accuracy and compliance with brand
or licensor guidelines.
- Coordinate production schedules with clients, suppliers, and internal teams,
tracking orders from start to finish.
- Monitor inventory levels and arrange raw material orders as needed.
- Provide clients with proactive updates on order status, approvals, and
timelines.
- Troubleshoot and resolve any production or delivery issues quickly to
minimize delays.
- Collaborate daily with sales, design, production, and logistics teams to
ensure client requirements are met.
- Support sample proofing, licensor approvals, and maintain accurate records of
production activity.
- Assist in developing new product offerings, improving processes, and creating
standard operating procedures.
COMPENSATION & BENEFITS
- Base Salary $70,000-$80,000
- OTE $100,000-$110,000
- Health Benefits
- Laptop
- Company Social Events/Outings
SUPPORT & TRAINING
- On the Job
- Mentorship/Shadowing
PREFERRED EXPERIENCE & BACKGROUND
- 5+ years of Production Coordinator or Operations Coordinator, or possibly an
Inside Sales/Account Manager experience
- Industry experience in the apparel & fashion, or promotional products
industry is ideal
- The successful candidate should have a strong understanding of print
parameters, embroidery, and all the elements involved in building a purchase
order (PO) for custom products.
EDUCATION
Post-secondary degree or professional equivalent.
TECHNICAL SKILLS
- Basic computer skills
- Proficiency in MS Office
- Online screen sharing
- Social media savvy
WHY YOU SHOULD APPLY
- Quality products
- Talented and supportive team
- Equal opportunity employer
- Opportunity to grow
OTHER SALES JOBS
If this job is not ideal for you, please upload your resume for future
consideration at
https://justsalesjobs.recruiterbox.com/jobs/61ab37640cd048c4b78dc09bcbf58e04
Or visit our website to view other available sales jobs at
https://justsalesjobs.ca/jobs/
ABOUT JUST SALES JOBS
Just Sales Jobs sources and places Top Sales Talent from Toronto to
Kitchener/Waterloo and Cities in between. We use Artificial Intelligence and
Machine Learning technologies along with a proven hiring methodology to identify
Top Sales Talent.
Just Sales Jobs has earned a reputation as the best recruitment agency in
Ontario. We source and place for Sales Positions between Toronto and
Kitchener/Waterloo, and cities in between. Sales positions we hire for include,
Vice President of Sales, National Sales Director, Sales Director, Director of
Sales, Regional Sales Manager, Territory Sales Manager, Sales Manager, Vice
President Business Development, Business Development, Business Development
Director, Business Development Representative, Business Development Manager,
Business Development Officer, Sales Representative, Senior Sales Representative,
Sales Development Representative, Account Manager, Account Executive, Senior
Account Manager, Telemarketer, Inside Sales, Outside Sales, Door to Door Sales.
Our client is an equal opportunity employer committed to creating a diverse and
inclusive, barrier-free workplace. They strive to provide a safe, healthy and
respectful workplace where individuals are valued for their contributions. Our
client encourages applications from women, aboriginal peoples, members of
visible minorities, and persons with disabilities.Our client is committed to
providing an accessible and supportive recruitment experience for persons with
disabilities. If you require accommodations at any stage of the recruitment
process, please notify us in advance at toptalent@justsalesjobs.ca
[toptalent@justsalesjobs.ca]. We thank all applicants in advance for their
interest however, only those candidates under consideration will be contacted.
