Position Summary
Reporting directly to the VP Operations, the Call Centre Customer Service Agent provides high-level customer service for both existing and prospective Mainstreet tenants by dealing with leasing inquiries, tenant concerns, maintenance requests, and operational issues.
Responsibilities
- Answer incoming calls/emails from existing and prospective tenants
- Demonstrate a high level of professionalism and courtesy
- Respond to leasing inquires, give detailed information & schedule viewing appointments
- Respond to maintenance and other tenant requests, provide detailed information & schedule maintenance
- Follow up with existing and prospective tenants with their maintenance schedules and viewing appointments to ensure that services provided are to their satisfaction
- Complete daily/weekly reports as required
- Perform various other duties as assigned by management
- Work as a team member to ensure the best customer service experience possible
- The Call Centre Customer Service Agent must be available to work shifts which include days, evenings, weekends, and statutory holidays.
Required Skills:
- Must possess customer service/call centre experience in a professional environment
- Prior customer service/call centre experience in residential property industry is an asset
- Exceptional customer service and relationship building skills
- Calmness under pressure and maintain records in timely and accurate mode
- Intermediate to advanced computer skills (i.e. Word, Excel, PowerPoint, Outlook, etc.)
- Exceptional written and verbal communication skills
- Must have the confidence to work independently and be adaptable to changing priorities
- Ability to set priorities, multi-task, and work in a fast paced environment
- Excellent organizational and interpersonal skills
- Meticulous attention to detail
- Must successfully complete a security clearance
- Fluent in English
