Your responsibilities will include Diagnose concerns by interpreting the customer's observations and determine proper solutions or repair and access manufacturers' service manuals and bulletins and use specialized tools and testing devices to locate the issue(s) Ensure any installations that require connections to water, electrical or gas lines are completed correctly and in accordance with the installation instructions of the product Proficient oral and written communication skills in English High School Diploma or GED 1+ years of experience in the appliance repair field or other service industry such as telecommunication, electrical, HVAC or maintenance Appliance Service Technician Red Seal Certificate (or in process of acquiring / registered as journeyman apprentice ) Have formal technical training in appliance repair Knowledgeable and comfortable in using a tablet/laptop computers Familiarity with mobile technology and applications Adaptable to change and strong communication and teamwork skills, organizational, and customer service skills Comfortable with Google Software and Applications (Google sheets, docs, slides) or equivalent Highly developed organizational, and customer service skills Results-driven with proven trouble-shooting and problem-solving Ability to read, comprehend, and where necessary complete items including a blueprint, electrical schematic, operating and maintenance manuals, work order, repair parts request, standard and metric tape measure, and other measuring equipment including a micrometer, a caliper, a scale, and a VOM (Volt/OHM Meter)
