Take Your Career to New Heights with Flair Airlines
We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach—but we don’t take ourselves too seriously.
Your Team:
Join Flair’s Airport Operations team, where exceptional service and efficiency create a welcoming experience for every guest. Reporting to the Airport Operations Manager, the Customer Experience Ambassador is responsible for greeting passengers and providing assistance throughout the check-in process at Flair’s pre-security counters. This role focuses on offering clear and friendly support with reservations, baggage, and general inquiries, while fostering an approachable and professional atmosphere during the busy holiday season. By maintaining a positive presence, the Ambassador helps deliver a smooth and welcoming airport experience that reflects Flair’s commitment to efficient and reliable service.
This temporary position is based on-site at our locations in Edmonton (YEG), Calgary (YYC), Vancouver (YVR), and Toronto (YYZ), starting from December 15, 2025, and ending on January 11, 2026.
A Day in the Life:
- Provide exceptional service to guests by creating a welcoming and professional atmosphere at the pre-security check-in counter.
- Assist guests with the check-in process, including verifying reservations, sizing baggage, and responding to general inquiries.
- Maintain a positive and approachable demeanour, contributing to a smooth and supportive travel experience during the busy holiday season.
- Stay active and adaptable, assisting guests as needed and adjusting quickly to changing situations.
- Collaborate with team members to ensure efficient operations and provide mutual support.
- Address guest concerns or questions with patience and professionalism, escalating issues to supervisors when required.
- Perform other duties and responsibilities as assigned.
What You Bring to the Role:
The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:
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Education:
- High School Diploma or equivalent (GED)
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Experience:
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Previous customer service experience in aviation, hospitality, or retail is considered an asset.
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Experience assisting customers with inquiries, providing information, and resolving concerns in a courteous manner.
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Familiarity with handling transactions, reservations, or check-in processes is considered an asset.
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Skills and Abilities:
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Strong interpersonal skills with a welcoming, approachable, and professional demeanor.
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Excellent verbal and written communication skills, with the ability to engage confidently and clearly with guests and colleagues.
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Effective problem-solving skills, with sound judgment to resolve or escalate issues as appropriate.
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Collaborative mindset with the ability to work cohesively within a team to achieve shared goals.
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Adaptable and composed when responding to changing guest needs, priorities, and operational demands in a fast-paced airport environment.
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Requirements:
- Clear criminal record check and satisfactory employment references.
- Must be legally eligible to work in Canada without restriction.
Why You’ll Love Working Here:
At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:
- Comprehensive Salary– A salary that reflects your experience and contributions.
- Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
- Retirement Savings – A pension plan with employer-matched contributions.
- Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!
Your Career, Your Journey—Join Flair!
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.
Apply by: November 05, 2025
At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.
We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.
Website: flyflair.com [https://flyflair.com/]
