Job Title: RMA Administrator
Job Description
We are seeking a dedicated RMA Administrator to join our team in Burnaby. The successful candidate will support all RMA activities for one of our product lines, handling a high volume of inbound requests via phone, email, and web portal.
Responsibilities
Receive, review, and process RMA requests from customers via email, phone, or Salesforce.
Verify product eligibility for return based on warranty, purchase history, and company guidelines.
Generate RMA documentation and communicate return instructions to customers.
Coordinate with the service team to inspect, test, and disposition returned items.
Update ERP (Great Plains) and Salesforce with RMA status, notes, and resolution details.
Collaborate with Quality, Engineering, and Customer Support teams to resolve recurring issues.
Essential Skills
2+ years in purchasing functions with RMA experience.
1+ year in a manufacturing environment, ideally within purchasing functions.
Proficiency in ERP systems (GP or Oracle Fusion preferred) and basic MS Office skills.
Strong verbal and written communication skills.
Attention to detail and strong time management.
Ability to work with multifunctional teams.
Additional Skills & Qualifications
Salesforce (CRM) experience is a plus.
Intermediate Excel skills.
SCMP or APICS supply chain certifications, either completed or in progress.
Experience creating and processing purchase orders.
Experience interacting with and managing suppliers and vendors.
Work Environment
The position offers a flexible work environment with a Monday to Friday schedule, starting between 8-9 am, for 8-hour days. There is a 3:2 work-from-home split, with remote work on Mondays and Fridays and office presence required from Tuesday to Thursday. The workplace is accessible by public transit and offers parking on a first-come, first-served basis. This role provides a fantastic opportunity to grow and develop purchasing experience, with potential for advancement into a buyer role as the company expands.
Job Type & Location
This is a Contract position based out of Burnaby, British Columbia.
Pay and Benefits
The pay range for this position is $22.00 - $26.00/hr.
Workplace Type
This is a hybrid position in Burnaby,BC.
À propos d'Aston Carter:
Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.
Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
