Your company, your values, your career!
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Director of Technology will contribute to the overall success of Coast Hotels by participating as a member of the Corporate Leadership Team and contributing to our short and long-term strategies by leading and implementing Information Technology strategies that effectively support business operations. This includes systems optimization, service quality, cost effectiveness and scalability, all while contributing to exceptional Ambassador and guest satisfaction.
Responsibilities:
Sets a clear vision, direction and strategies for Technology, to enhance current business practices and company-wide performance
Creates and leads the execution of the Technology strategy against an annual business plan which includes measurable objectives that align with the overall business strategy.
Anticipates and identifies organizational change initiatives required to support the business strategy; defines specific implementation plans for change and clearly communicates plans to all relevant groups
Maintains industry and professional expertise by participating actively in industry and / or professional events, conferences, reviewing relevant industry communication and analyst reports; builds an effective network within the industry and / or profession
Uses business and industry acumen to forecast and address future needs and challenges, and meet them head on
Makes decisions and forms strategies that balance the unique needs of the different properties with the needs of the company overall
Establishes clear plans, targets, and budgets to support business excellence, such as the development of specifications for hardware and software products used, and performing system-wide capacity planning
Closely monitors and measures Technology plans and targets, identifying problem areas and proactively taking charge of solutions
Establishes processes to ensure decisions and actions are followed through and plans executed for the Technology department
Anticipates, prioritizes, and allocates resources and capital improvements appropriately
Develops systems and practices to ensure consistency in the delivery of brand and guest experience across all properties
Advises on key processes, policies, and practices within Technology that maximizes operational efficiencies and competitive advantage
Maintains positive vendor relationships
Builds a strong team with appropriate skills and talents through effective recruitment, mentoring, development and team practices
Builds strong working relationships with team members through visibility, availability, clear and frequent two-way communication, collaboration and involvement
Sets performance targets and measures and motivates Ambassadors to achieve targets; monitors and manages overall performance of the group and direct reports
Identifies succession needs and risks; talent requirements and high potential talent, and actively develops key talent for the functional group
Takes responsibility for the attainment of desired Ambassador Satisfaction results and implements improvements based on feedback
Anticipates the evolving needs of guests to ensure that the company continues to meet these changing needs and delivers exceptional service; incorporates guest feedback into plans and strategies to strengthen Coast’s competitive advantage
Maintains an awareness of evolving expectations, trends and technologies; works to ensure that Coast Hotels stays competitive
Lives the Coast Values and reflects the brand in the community; fosters a positive image of Coast Hotels in the community
Skills/Knowledge/Experience:
Bachelor degree or diploma with a major in computer science, business administration or related field or equivalent combination of experience and education
8 to 12 years of related or cross-functional experience
4 years experience in a leadership role in the hospitality industry
Detailed knowledge of hospitality and networking technologies
Excellent negotiation and diplomatic problem-solving skills to resolve issues across functional areas and between the organization and external parties (i.e., suppliers, key stakeholders, etc.)
Demonstrated ability to take responsibility for financial results of a significant functional area
Excellent verbal, written, and interpersonal skills
Demonstrated ability to analyze, resolve complex issues and be detail oriented
Strong overall understanding of organizational operations, industry and best practices
Experience executing a change process, new system or expansion
Capable of managing third party vendor relationships
In-depth understanding of relevant legislation and regulations as they apply to own area and industry
Proven ability to be an interdisciplinary and creative thinker
Experience in discussing performance issues with team members and providing direct and honest feedback when discussing career advancement and leading performance expectations
Exemplifies Coast's Core Values and enjoys working in a culture of accountability
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
