Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Our Verify, Fraud & Financial Crime team is seeking a Road Investigator, Surveillance to provide timely intelligence and information to enable management to protect Aviva and consumers from Fraud and Financial Crime. Come join our team! What You'll Do: Act as Case Lead and perform discreet field investigations using stationary and mobile surveillance strategies. Maintain broad, last minute availability to attend to critical investigative needs. Utilize proactive case management to maintain agility and ensure stakeholders are updated & aware of investigative findings in a timely manner. Produce succinct and actionable reports based on evidence gathered. Observe strict privacy requirements and ensure all investigations align with applicable legislation & regulation. Adhere to best practices related to investigation, safety, risk management, and the law. Maintain an acceptable driving record throughout your employment. Take part in projects and broader department strategies and initiatives. Conduct investigative assistance/tasks as assigned Establish investigation strategy, gather and analyze facts, manage case file, and ensure proper documentation and collection of physical or electronic evidence Assist stationary investigators with field investigation, as required Determine when an investigation is ready for disposition Prepare case brief for defending a case disposition or enabling internal or external prosecutions Liaise with Fraud Management or other investigative team colleagues, and the Claim, Underwriting, and Legal operations Evaluate evidence sufficiency on an ongoing basis until the validity of the issue(s) in question can be determined Attend court as directed What You'll Bring: Post-secondary education or equivalent work experience CIP designation or working towards CIP an asset Minimum 3+ years in surveillance / field investigation Demonstrated ability to operate for extended periods in austere environments and conditions. Experience working alone under minimal supervision for extended periods. Strong operational risk assessment and control skills Excellent analytical, problem-solving, and decision-making skills Class 5 License with an acceptable driving record Confidence in making objective decisions in high-risk or legally sensitive matters Solid understanding of surveillance case law and applicable privacy legislation First Responder / Military Experience / Law Enforcement / Private Investigation considered an asset. Superior analytical, problem-solving and decision-making skills Valid driver’s licence Mobility across Canada, as required What You'll Get: Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding Career Development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. #LI-MP1 #LI-Remote We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
