About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We
work with the largest global brands like Delta Airlines, MetLife, MGM, United,
and others to enable agentic automation at scale across the entire customer
journey. Our no-code platform delivers the fastest time to market, lowest total
cost of ownership, and simple, scalable management of AI agents for any CX use
case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises
drive efficiency, lower costs, and deliver higher quality customer experiences.
Want [http://experiences.Want] to be part of the AI revolution and transform how
the world’s largest global brands do business? Join us!
We are seeking individuals with business and technology consulting experience to
configure and implement SaaS solutions for our customers. Consultants function
as integrators between business needs and technology solutions. Your efforts
will directly impact the value realized by the customer and the ultimate success
of the relationship. This role will work closely with customers and will be part
of the Netomi delivery team to design and configure customer solutions. If you
have the passion and energy to work in an entrepreneurial and fast-paced
environment, you are the person we are looking for!
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Responsibilities:
- Scope out projects and provide effort estimations and timelines in
conjunction with sales and customer success managers(CSM)
- Participate in Discovery calls with customers and cross functional team
- Partners with CSMs to ensure successful delivery by leading technical project
activities, including solution architecture design
- Serves as architect on moderate to complex projects requiring integration
with multiple products
- Performs complex configuration, troubleshooting of Netomi’s solution(s)
- Ensure Project/Process Documentation on the centralized repository
- Participates in reviews(as and when required) with the customers and provide
guidance regarding best practices
- Collaborate with different teams for effective troubleshooting of customer
issues during deployment & post deployment
- Leads business discussions regarding Netomi’s value proposition at different
levels of customer organization
- Strong on data analytics and providing insights to the customer
- Focus on driving efficiency in project delivery through initiatives
- Analyse the customer health and create a plan to improve and Optimize the
performance on AI Agent
Requirements:
- Overall Experience > 5-6 Years experience in Implementation, preferably from
a consulting organisation
- Should have spent at least 6-8 years for a SaaS based organisation
conceptualising and deploying the solution
- Articulate and possesses proficiency in client/stakeholder management
- Strong communication skills both written and verbal
- Ability to deliver under stressful condition
- Experience in implementation of SaaS product is a must
- Understand basics of SQL and relational databases
- Strong tool experience with JSON, Datadog, Postman, API Integrations
- Basic or moderate understanding of NLP
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Disclaimer: For all United States-based applicants, please note that Netomi
participates in E-Verify for the purpose of work authorization. More information
on E-verify can be found here
[https://drive.google.com/file/d/1i2wzW2ElPKjzfJHlQwtunv2zhnD7t1LK/view?usp=sharing] and here
[https://drive.google.com/file/d/1Xt5UuksV4hEql3GV6o-zcsRyeoGeB5Sx/view?usp=sharing].
Netomi is an equal opportunity employer committed to diversity in the workplace.
We evaluate qualified applicants without regard to race, color, religion, sex,
sexual orientation, disability, veteran status, and other protected
characteristics.
