Job Description RBCx is a new kind of business – one that marries the strength of one of the world’s most trusted and successful financial institutions with a mission to reimagine the role we play in people’s lives – to move RBC ‘beyond banking’. We’re building a world-class organization focused on designing exceptional experiences, exploring new business models and creating exponential value. In 2020, we were named by Fast Company as one of the 100 Best Workplaces for Innovators – a distinction that only three Canadian companies received – is proof of our deep commitment to innovation. What is the opportunity? Dr.Bill is a rapidly growing Medical Billing Software Company that services physicians throughout Ontario, British Columbia and Alberta, Canada. Our web and mobile applications are designed to support physicians through their medical billing journey, helping them spend less time on claim submission and more time with their patients. As Dr.Bill’s Operations Support Specialist, you will provide essential administrative and operational support across the Operations team, enabling increased capacity by managing critical coordination, documentation, and support activities. Act as a centralized support function (“admin pod”) to strengthen efficiency, consistency, and execution across the team What will you do? Perform accurate data entry and manage the manual processing of patient records, ensuring information is complete, consistent and compliant. Phone health ministries to retrieve missing health data and ensure patient files are accurate and up to date Manage the private invoicing of patient claims, ensuring correct billing and timely submission. Onboard physicians into the private invoicing system, providing setup and ongoing support. Handle account set ups including communication with third party suppliers and resolution of any onboarding issues. Deliver core administrative and coordination tasks that ensure smooth day to day operations. Assist with document preparation, scheduling, meeting support, and follow up tracking. Maintain trackers, shared resources, and internal documentation. Ensure operational consistency by standardizing and maintaining templates, reports, and internal communications. Contribute to to a collaborative pod structure, ensuring reliable coverage and support across the broader operations function. What do you need to succeed? Must Haves: At least 2 years Medical Office Assistant Experience. Experience with medical invoices for specialized medical coverage (Medavie Blue Cross, UHIP, RAMQ) Intermediate Microsoft Excel experience. Strong detail orientation and ability to multitask and work in a fast-paced environment. Excellent time management skills and ability to prioritize tasks. Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team. Strong computer skills and the ability to adapt to different IT systems. Nice to have: Intercom Experience Medical Billing Experience Experience working with sensitive documentation in a highly regulated environment What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work #RBCx #Dr.Bill Job Skills Adaptability, Billing, Communication, Computer Literacy, Critical Thinking, Customer Service, Data Entry, Decision Making, Documentations, Internal Documentation, Interpersonal Relationship Management, Invoices, Medical Billing, Microsoft Excel, Multitasking, Operational Delivery, Operations Support, Process Improvements, Time Management Additional Job Details Address: VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER City: Vancouver Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2025-10-30 Application Deadline: 2025-11-14 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
