Judicial Disputes Manager

Alma Mater Society of Queen's University Inc. • Kingston • 7h ago

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.

The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.

In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Job Summary The Judicial Affairs Office is the investigatory body for the Non-Academic Misconduct system. The Judicial Affairs Office is responsible for investigating complaints brought to its attention and formulating cases to present before the Judicial Committee. The Judicial Affairs Manager is responsible for the oversight of the Judicial Affairs Office and management of all Judicial Affairs Deputies and the Judicial Clerk, including all training and administrative duties. The Manager is also responsible for personal oversight of all Non-Academic Misconduct cases in the summer months as well as any high-profile cases that occur throughout the year. The Judicial Affairs Deputies support the Manager in these tasks and the Judicial Clerk works jointly with the Judicial Affairs Office and the Judicial Committee. The Judicial Affairs Manager also represents the Non-Academic Misconduct system externally. This entails working with community members as well as University Administration. Competencies Accountability Attention to Detail Communication Cultural Sensitivity Problem Solving Conflict Management Time Management Public Relations Job Duties Oversee administration and financial operations of the Judicial Affairs Office and report to AMS Assembly Initiate proceedings before the AMS Judicial Committee on behalf of the Society, any member of the Society or any member of the public, where the Manager believes a student has violated the AMS Constitution or the Queen's University Code of Conduct Initially investigate the facts of the complaint/case and attempt to establish a settlement that satisfies the complainant. If settlement cannot be reached, refer cases for investigation to Judicial Affairs Deputies and consult and advise Deputies on said cases. Review past cases to ensure follow-up and correct filing procedures Develop and implement strategies for the education of both the Queen's and Kingston communities on the purpose and functions of Non-Academic Misconduct Conduct a thorough review of Non-Academic Misconduct related constitution, policy and forms, and recommend amendments accordingly Present a mid-year and end of year report of the Non-Academic Misconduct system to AMS Assembly and the University Senate in April Ensure that volunteers and/or employees adhere to all health and safety regulations Monitor volunteer and/or employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise Exhibit a working knowledge of volunteers portfolios while ensuring work is being performed according to established standards Ensure all student needs are addressed and handled professionally Assist with new volunteer training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Maintain a calm demeanor during periods of high stress Maintain positive working relationships with relevant stakeholders related to all portfolios Assist Senior Management in the development of a goal plan, budget, mid-year review, and any relevant capital expenditure proposals (EDIT) Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly Participate as an active member on hiring panels to keep the service adequately staffed Ensure that all employees comply with company policies, procedures, and ethical standards Attend and fully participate in all in person and virtual meetings Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual Complete other duties as assigned Job Requirements Sound analytical thinking, planning, prioritization, and execution skills Demonstrated time management skills Ability to identify measures of performance and actions needed to improve or correct performance Ability to supervise and motivate a team to achieve and exceed their goals Ability to delegate, set expectations, and monitor progress of all direct reports Ability to remain calm and poised in urgent situations Work Conditions Interaction with employees, management, and the public at large Working in an office environment Operation of desktop computer and peripherals The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.