Apple Retail is where the best of Apple comes together. We bring our expertise
to help people do what they love, delivering an only-at-Apple experience. We
believe inclusion is a shared responsibility and we work together to foster a
culture where everyone belongs and is inspired to do their best work. As a
Senior Manager, you’re responsible for creating a positive environment of
customer interactions that effectively drive achievement of performance goals
and business priorities. You help drive your store’s vision and purpose, develop
other managers, and support the Store Leader with business strategies and
critical decision making. While a Senior Manager leads specific parts of the
experience, you also help identify, analyze, and solve complex problems in
partnership with Store Leader.
DESCRIPTION
Lead a team (including Managers), empowering each team member to learn, grow,
and achieve performance and developmental goals. Assist with recruiting,
training, developing, and retaining a diverse, high-performing team. Actively
participate in Floor Leadership by interacting with team members and customers
throughout the store, modeling what good looks like, and making sure that
business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, and partner with
leadership and key business or People partners when appropriate. Drive business
priorities and achieve store performance goals by establishing, planning, and
executing the operational strategy of assigned functional areas and the entire
store. Maintain and uphold company policies and procedures, and protect all
company assets, including confidential business, customer, team member, and
financial information. Perform other tasks as needed. Contribute to an inclusive
environment by respecting each others’ differences and having the curiosity to
learn. Demonstrate Apple’s values of inclusion and diversity in daily
activities. Be a role model for inclusive leadership behaviors and build,
develop, and retain diverse teams. Take action to create a safe, respectful, and
inclusive environment for all team members.
MINIMUM QUALIFICATIONS
You should: Be available to work a schedule based on business needs that may
include nights, weekends, and public holidays in the retail store, and reliably
attend work as scheduled, in line with local laws and subject to any approved
accommodations. Have 3 years of leadership experience in retail, sales, or a
related field. Be proficient in written and spoken French if your role is based
in Quebec — English is required for roles throughout Canada (sign language
supported for both languages).
PREFERRED QUALIFICATIONS
You can: Exceed goals successfully, and persist in accomplishing objectives
despite obstacles and setbacks. Follow through on commitments and establish
mechanisms to encourage others to do the same. Instill trust within the team and
operate with a high level of integrity. Make timely and sound decisions by
asking questions and using analytics, experience, and judgment. Communicate with
excellence, and tailor your communication style to different audiences. Develop
others through mentorship, coaching, and effective feedback. Provide support and
guide others through challenges, and step in to handle difficult conversations,
while remaining calm in a fast-paced and constantly changing retail environment.
Manage work through effective organization, planning, and prioritization.
