About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership. About your workplace Service and Technical Support Representative, Professional (Bilingual) About Your Workplace Our Professional Service Department is a dynamic, customer-centric team dedicated to delivering exceptional service experiences for Miele’s professional clients. We specialize in supporting medical, laboratory, and professional laundry disinfection equipment, ensuring uncompromising standards of reliability and performance. Driven by a commitment to excellence, we play a pivotal role in upholding Miele’s reputation by providing innovative solutions and building strong, lasting relationships with our customers and service partners. Your Responsibilities Take responsibility for all service-related activities, including overseeing service call processes, scheduling service calls, documenting closure of service calls, overseeing independent service providers, confirming installation site preparation and other related duties as assigned. Make outbound calls to customers for the purpose of: Promoting the sales of Preventative Maintenance and Extended Warranty agreements Service contracts and maintenance plans including reaching out to business partners, quoting, and finalizing sales Finalizing installation plans and site readiness Improving the number of responses to field service surveys from both Miele and Service Provider technicians Support service contract sales, including reaching out to business partners, quoting, and finalizing sales Ability to manage ‘special projects’ while maintaining regular responsibilities Adherence to Miele’s core principles, professional appearance and conduct standards. What we are looking for 2+ years of customer service experience 2+ years of call center experience 2+ years of service call planning experience Experience using CRM systems is an asset ASW/SAP experience preferred Good computer skills with knowledge of Microsoft Office 365 (Excel) Ability to read, write and comprehend instructions, correspondence, and memos in English/French Ability to read and interpret documents such as safety rules, operation and maintenance manuals in English/French Ability to apply concepts of basic math Excellent customer service and communication skills Ability to manage difficult customer situations Ability to multi-task Ability to work independently Self-motivated and dependable. Our Benefits Personal development and career opportunities – grow with us 100% Company Paid Benefit Plan Life Insurance, Disability and a Health Spending Account DPSP’s – Company contributes 6% of salary – no employee matching required Employee discounts on a wide range of premium products and services Great working conditions and other incentives to attract and retain great talent like you. Contact Angelica Zabbal Talent Acquisition Specialist angelica.zabbal.ext@miele.com For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
